Guest Service Agent / Call-Center
Guest Service Agent / Call-Center
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Cherokee Nation Entertainment is hiring a full-time Guest Service Agent to be the first point of contact for many guests playing a vital role in creating a positive and memorable experience. This position requires excellent communication and interpersonal skills a friendly and helpful demeanor and the ability to efficiently and accurately address guest inquiries. WEEKENDS AND HOLIDAYS REQUIRED.
Responsibilities
- Answer incoming calls from guests promptly and courteously.
- Assist guests with hotel and restaurant reservations concert ticket sales and general inquiries.
- Provide information on CNE properties amenities and promotions.
- Fulfill guest requests for reservations and tickets accurately and efficiently.
- Utilize and update operating systems to maintain accurate records.
- Promote the One Star Rewards program and its benefits to guests.
- Provide information on website and phone app navigation.
- Maintain a positive and professional attitude at all times.
Qualifications
- High School Diploma or GED.
- 6 months of experience in a customer service role preferably within the gaming or hospitality industry.
- Excellent communication and interpersonal skills both verbal and written.
- Strong phone etiquette and active listening skills.
- Working knowledge of hotel and casino operations.
- Proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Ability to work in a fast-paced and often demanding environment.
- Flexibility to work varied shifts including weekends and holidays.
- Ability to work in a casino environment which may include exposure to second-hand smoke and crowd noise.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
