Senior Software Systems Engineer

The Cloud Advancement Team (CAT) is a highly dynamic technically advanced group focused on enabling customers transition to hyperscaler cloud environments such as AWS Azure and GCP. Whether supporting net-new deployments or migrating existing services CAT ensures optimal performance across infrastructure layers. This team serves as the frontline for system performance and hardware validation within the hyperscalers driving innovation in server SKUs (CPU memory storage) working with Azure on integration issues and collaborating with internal teams to ensure the service is scalable and supportable. 

CAT is not a traditional operations or ticket-handling team; instead its a hybrid group with deep engineering focus. The team is responsible for designing and validating hardware configurations developing automation for deployment and debugging complex infrastructure issues across hyperscale environments. Every day brings a new challenge from scaling deployments to investigating deep system-level bugs making this team ideal for problem solvers and cloud-savvy engineers. 

What you get to do in this role: 

• Collaborate with cloud providers (Azure AWS GCP) to support migrations and new deployments. 
• Design test and validate new server SKUs in partnership with Technical Account Managers and engineering teams. 
• Build tools and automation to streamline server configuration validation and deployment processes before hand-off to Quality Engineering (QE) testing. 
• Design and develop software integrations with cloud services and internal APIs to support automation of infrastructure operations. 
• Automate server deployment and scaling processes using tools such as Puppet Ansible and Git. 
• Troubleshoot and resolve tier-3 customer performance issues with a strong emphasis on debugging and root cause analysis. 
• Act as a technical point of contact for hyperscaler integration issues particularly for database nodes and performance validation. 
• Balance short-term customer-driven priorities with long-term capacity planning and automation improvements. 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• Typically requires a minimum of 5 years of related experience with a Bachelors degree; or 3 years and a Masters degree; or a PhD without experience; or equivalent work experience. 
• Strong hands-on software engineering experience or infrastructure software development experience with strong proficiency in Python Go or similar languages. 
• Working knowledge of hyperscaler (GCP AWS or Azure) 
• Proficient in Linux system administration and debugging. 
• Experience with infrastructure automation tools (Puppet Ansible). 
• Solid scripting and automation skills with a developer mindset. 
• Familiarity with Git and code-based deployment workflows. 
• Ability to work in a fast-paced environment where priorities shift frequently. 
• Excellent problem-solving skills curiosity and ability to work without a predefined solution path. 

Nice to Have: 

• Knowledge of ServiceNow platform.   
• Experience writing infrastructure tests or using test frameworks in a dev-oriented capacity. 
• Background working on developer platforms DevOps tooling or internal automation systems. 
• Exposure to infrastructure-as-code tools (Terraform Ansible) from a software-centric perspective. 

GCS-25

For positions in this location we offer a base pay of $126700 - $215400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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