Lead Experience Researcher
Lead Experience Researcher
Posted on :
31-05-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
31-05-2025
Job Description
Job Description
As a Lead Experience Researcher on the Experience Design team you are one of the organizations top-level craft experts deeply involved in the work and setting the standard for research excellence. You lead by example producing high-quality innovative insights that elevate the quality of the entire teams output. Lead Experience Researchers are hands-on defining complex research strategies and frameworks that set the bar for evaluative research across projects. You will help push the boundaries of what great research looks like tackling large-scale ambiguous problems and shaping the future of experience research within your product areas. Lead Experience Researchers are also mentorsyou will guide other researchers in honing their craft offering precise and actionable feedback and championing a culture of continuous improvement.
This role is remote eligible which means you would work virtually from home or another non-Best Buy location.
What youll do
Basic qualifications
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
As a Lead Experience Researcher on the Experience Design team you are one of the organizations top-level craft experts deeply involved in the work and setting the standard for research excellence. You lead by example producing high-quality innovative insights that elevate the quality of the entire teams output. Lead Experience Researchers are hands-on defining complex research strategies and frameworks that set the bar for evaluative research across projects. You will help push the boundaries of what great research looks like tackling large-scale ambiguous problems and shaping the future of experience research within your product areas. Lead Experience Researchers are also mentorsyou will guide other researchers in honing their craft offering precise and actionable feedback and championing a culture of continuous improvement.
This role is remote eligible which means you would work virtually from home or another non-Best Buy location.
What youll do
- Define and drive the creation and execution of research programs ensuring rigorous insights that directly inform product decisions and enhance the user experience
- Lead complex multi-method research initiatives balancing qualitative and quantitative approaches to uncover actionable insights at scale.
- Collaborate with cross-functional partners to integrate research findings into strategic decision-making and executions.
- Craft compelling research narratives that translate data into clear persuasive insights tailored for diverse stakeholders from designers to executives.
- Champion a customer-centric mindset by leveraging data and business strategy to inform design decisions ensuring solutions align with user needs and broader enterprise objectives.
- Push the boundaries of excellence by establishing best practices mentoring others and fostering a culture of continuous learning.
Basic qualifications
- 6 years conducting UX research for digital design organizations or related fields.
- 2 years coaching mentoring or leading design other design individuals.
- 4 years conducting dedicated evaluative and formative research studies (e.g. unmoderated and unmoderated usability testing preference testing cart sorts).
- 4 years with survey design (e.g. KANO Likert scales sematic differentials MaxDiff conjoint) with a strong understanding of sampling bias mitigation and instrument validation.
- 4 years in statistical analysis (e.g. t-tests ANOVA chi-square correlation regression) and a strong understanding of confidence intervals statistical significance effect sizes and how to articulate those clearly.
- 2 years working with large behavioral and survey-based datasets to complement or triangulate qualitative insights.
- Extensive experience conducting research across mobile and desktop platforms.
- Proven experience managing multiple research projects navigating ambiguity and driving strategic impact.
- Bachelors degree in Anthropology Social Science Design Research Psychology Marketing Communications or related field.
- Experience in eCommerce or large multi-channel environments.
- Able to collaborate with data science and experimentation teams to formulate and test hypotheses and triangulate data with results from UX research studies.
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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