Regional Support Administrator
Regional Support Administrator
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Job Description
We are looking for aRegional Support Administrator to join our Service team in Keighley.
This role is responsible for providing general administrative support for our Lifts and Escalators business and will cover Ireland and London & South regions.
Key activities:
- Create jobs in SAP and send details to engineers and book engineers on site.
- Insurance Immediate Defects (creating the jobs & sending to the engineers).
- Manage and make copies of documents.
- Make checks of Not-On-Contract (NOC) cases ensuring correct customer charges.
- Create requisitions against cost centres tools equipment uniforms etc.
- Request and manage customer reports.
- Manage and update Customer Portals.
- General administrative support to internal teams (ASMs/Engineers Operational Manager & Sales teams).
- Ad hoc admin duties.
Skills and experience required:
- Previous customer service/office/administrative experience is essential.
- Good Word Excel and Outlook.
- Good telephone manner.
- Attention to detail.
- Manage and resolve any queries.
- Good written and spoken English.
- Experience of work in SAP Salesforce is desirable.
Any training will be provided.
What KONE can offer:
We offer a competitive salary 25 days holiday and 8 additional Bank Holidays 1 volunteering day Pension Scheme Bonus Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry Kone Discounts 24/7 GP Support & Wellbeing Access and hybrid working.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on Experience:
Unclear Seniority
Employment Type
Full-Time
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