Agent de recouvrement (tiers) / Collections Agent (Third Party)
Agent de recouvrement (tiers) / Collections Agent (Third Party)
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Job Description
Join a Team Thats Passionate About Making Lives Better!
At Bill Gosling Outsourcing we believe that success starts with an amazing team. We are a global leader in outsourcing solutions we focus on making lives better one connection at a time. We provide tailored solutions to businesses around the globe specializing in customer care sales and financial services. Were looking for enthusiastic driven individuals to join our dynamic work environment where fun meets results!
Examiner minutieusement ltat des comptes/les informations en utilisant les outils disponibles et trouver la meilleure solution pour le client le cas chant. Prendre les mesures de suivi ncessaires jusqu ce que les problmes du client soient entirement rsolus.Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.
Rmunration : 2200 $ de lheure (environ 45 000 $ par an) / Compensation: $22.00 per hour (approx. $45000 per year)
Statut du poste vacant : Cette offre demploi concerne un poste nouvellement prvu. / Vacancy Status: This job posting is for an newly anticipated role.
What Youll Do:
- Contacter les clients par tlphone courriel ou courrier pour recouvrer les paiements en retard.
- Ngocier des plans de paiement et rsoudre les problmes de paiement de manire professionnelle.
- Tenir des dossiers prcis de toutes les interactions et des accords de paiement.
- Assurer le respect des rglementations lgales telles que la FDCPA et les lois de recouvrement spcifiques au Qubec.
- Escalader les comptes non rsolus si ncessaire.
- Atteindre les objectifs mensuels de recouvrement et contribuer au succs de lquipe.
- Contact customers via phone email or written communication to recover overdue payments.
- Negotiate payment plans and resolve payment issues in a professional manner.
- Maintain accurate records of all interactions and payment arrangements.
- Ensure compliance with legal regulations such as FDCPA and Quebec-specific collection laws.
- Escalate unresolved accounts when necessary.
- Achieve monthly collection goals and contribute to team success.
What Were Looking For:
- Exprience pralable dans le recouvrement le service la clientle ou un domaine connexe.
- Excellentes comptences en communication en franais et en anglais ( loral et lcrit).
- Capacit grer des conversations difficiles et ngocier efficacement.
- Connaissance des rglementations qubcoises en matire de recouvrement est un atout.
- Capacit travailler dans un environnement dynamique et atteindre les objectifs.
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- Previous experience in collections customer service or a related field.
- Strong communication skills in English and French (both spoken and written).
- Ability to handle difficult conversations and negotiate effectively.
- Knowledge of Quebecs collection regulations is a plus.
- Ability to work in a fast-paced environment and meet targets.
Why Join Us
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure youre equipped for success.
Team-Oriented Culture: Work in a collaborative supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events we foster a lively and inclusive work environment where youll build strong connections.
State-of-the-Art Offices: Work in our modern well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in peoples lives!
Get to Know Us Better! Follow us to get an insider view of our team in action our values in motion and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
At Bill Gosling Outsourcing we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race gender age ability status or any other characteristic you are valued here.If you require accommodations at any stage of the hiring process we are happy to work with you to ensure you have the support you need just let us know.
Bill Gosling Outsourcing Where your career thrives!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
