Behavioral Health Referral Specialist - PRN
Behavioral Health Referral Specialist - PRN
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Education
High School Diploma or Equivalent Required Or
- Associates Degree Preferred
Experience
1 Year Customer Service Experience Required and
1 Year In a contact center environment referral processing and scheduling experience and/or healthcare environment. Preferred and
1 Year Behavioral healthcare experience Preferred and
- 1 Year of clinic scheduling referral navigation and benefit verification and insurance verification Preferred
What You Will Do
Manages work time effectively and supports team in answering customer calls/contacts to meet service level goals.
Process and complete scheduling of referrals as directed by referring provider following department protocols and expectations.
Utilizes exceptional customer service skills to communicate with patient referring and service providers and clinic staff to complete referrals accurately and expediently to minimize errors and reduce delays in care.
Completion of patient registration including verification of benefits and patient estimates.
Documents referral information in tracking program to be consistent with documentation in the EMR.
Messaging leadership/referring provider/ or designated clinic staff any and all patient care related concerns or relevant information.
Redirecting clinical conversations to clinical personnel.
Provides quality customer service through effective communication skills and use of knowledge of THR Behavioral health Services.
Continuously builds on knowledge base of THR behavioral health services programs and marketing activities and strives to provide added value to each customer contact.
Additional perks of being a Texas Health employee
Benefits include 401k PTO medical dental Paid Parental Leave flex spending tuition reimbursement Student Loan Repayment Program as well as several other benefits.
Delivery of high quality of patient care through nursing education nursing research and innovations in nursing practice.
Strong Unit Based Council (UBC).
A supportive team environment with outstanding opportunities for growth.
Explore our Texas Health careers site for info like Benefits Job Listings by Category recent Awards weve won and more.
Do you still have questions or concerns Feel free to email your questions to .
Behavioral Health Referral Specialist
Texas Health Behavioral Health Central Intake department is looking for a top skilled Referral Specialist. Is that you
Work location: Texas Health Resources 612 E. Lamar Arlington TX 76011
Work hours: PRN (As Needed not eligible for benefits) Rotating shifts
Required Experience:
Unclear Seniority
Employment Type
Grant
