Help Desk Coordinator
Help Desk Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 65000 - 75000
1 Vacancy
Job Description
Job Title: Help Desk Coordinator
Primary Location: Mount Prospect IL Hybrid (3 days onsite 2 days WFH)
Position Type: Direct Hire
Overview
Help Desk Coordinator! This direct-hire opportunity is located in Mount Prospect IL with a hybrid schedule of three days per week onsite.
This position exists to provide high-quality Level 1 IT support to users across the organization ensuring swift resolution of help desk issues and supporting day-to-day operations. The Help Desk Coordinator is critical in triaging technical concerns assisting with onboarding and supporting the broader IT team through documentation and hands-on troubleshooting.
What You Bring to the Role (Ideal Experience)
- Minimum of 4 years of professional experience in a help desk or technical support role
- Bachelors degree in Computer Science Management Information Systems or a related field
- Strong knowledge of Microsoft Windows 10/11 operating systems
- Solid expertise in Microsoft 365 applications including Word Excel Outlook and Teams
- Proficient in M365 Administration (mailbox delegation distribution lists etc.)
- Hands-on experience with Active Directory
- Familiarity with Cisco VPN and Microsoft Authenticator is a plus
- Exposure to IBM iSeries systems is a plus
- Experience with VOIP and phone system support is also a plus
What Youll Do (Skills Used in this Position)
- Serve as the first point of contact for incoming IT help desk calls and emails
- Perform Level 1 troubleshooting and escalate advanced issues to appropriate IT team members
- Assist with new user setup and onboarding including M365 account configuration and device reimaging
- Support hardware and software setups including barcode scanners and queue stations
- Collaborate on IT projects and provide day-to-day end-user support
- Create and maintain clear documentation for processes and technical tasks
Compensation Information
The expected salary range for this position is $65000 - $75000 per year depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance 401(k) and paid time off.
This role requires authorization to work in the U.S. without current or future visa sponsorship.
All offers are contingent upon the completion of a background check which may include but is not limited to: reference checks education verification employment verification drug testing criminal records checks and any required certifications or compliance requirements based on the end clients background check policies and applicable laws.
Employment Type
Full Time
