Head of Engineering (Claims Technology Platforms)

Join us as our Head of Engineering for Claim Enterprise Platforms where youll spearhead the creation and execution of a cutting-edge engineering strategy that propels our global Claims platforms into the future. This is your opportunity to lead the charge in delivering scalable integrated solutions across Data Cloud and Integrations ensuring our technology remains at the forefront of innovation. Collaborating closely with the Heads of Technology (CIO) for North America & our Overseas Business along with technical leaders from diverse business and country domains youll craft detailed technology roadmaps and architect solutions that not only meet todays demands but also anticipate tomorrows challenges.

As a pivotal member of the Claim Technology Senior Leadership Team youll drive technical execution across the region leading transformative change initiatives and ensuring seamless operations. Youll inspire and mentor a dynamic globally distributed team of engineers dedicated to advancing our Claim Enterprise Platforms. Moreover youll play a crucial role in evolving our engineering governance refining policies standards and processes to uphold the highest levels of technical quality and reliability. With us youll have the opportunity to make a significant impact and shape the future of our engineering landscape within our Claims Technology ecosystem.

Your role will encompass:

• Platform Design & Engineering Lead design and engineering for specific platforms (e.g. Claim Decisioning Framework Digital Claim Platform) driving the development of tooling and frameworks that enable product teams to code more efficiently while managing change impacts across all country implementations.
• Engineering Strategy Alignment & Execution Collaborate with business and technical stakeholders to define a robust engineering strategy and detailed technology roadmap. Ensure seamless delivery of claims enterprise platforms via agile and waterfall methodologies while regularly communicating progress negotiating priorities and managing risks.
• Global Regional & Local Program Leadership Oversee multiple concurrent engineering programs and projects focused on Claim enterprise platforms across global regional and local scopes. Ensure these programs are delivered on time within budget and aligned with our quality and architectural standards all while proactively managing risks and fostering strong stakeholder engagement. Ensure Chubb project management standards are observed.
• Software & Systems Development Guide the design and development of integrated systems and solutions that align with our technical vision. Leverage both agile and waterfall methodologies to maintain compliance with architectural standards while delivering resilient high-quality products.
• Operational Excellence & Risk Management Monitor and report on the performance of global regional and local technical systems. Oversee ITIL processes information security practices and vulnerability management to ensure service reliability while minimizing risks.
• Production Support Management Ensure robust production support for all Claim applications across North America and Chubb Overseas. Oversee incident response issue resolution and continuous improvement initiatives to maintain high availability and optimal system performance.
• Team Leadership & Mentorship Lead and mentor a diverse distributed team of engineering managers/engineers. Champion continuous learning talent development and a collaborative culture that drives technical innovation and excellence.

• 15-20 years of leadership in software engineering preferably in enterprise or insurance environments
• Proven hands-on expertise in technology strategy road mapping and execution; experience in insurance and claims systems is preferred
• Hands-on experience in software engineering designing building testing deploying and supporting Internet and enterprise-scale systems
• Proficiency in both Agile and traditional methodologies
• Hands-on experience with public Cloud systems and Data/Integration platforms
• Excellent communication leadership and stakeholder management skills