Technical Support Engineer - Service Desk
Technical Support Engineer - Service Desk
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₹ 500000 - 600000
1 Vacancy
Job Description
JOB TITLE: Technical Support Engineer Service Desk
JOB PURPOSE: Service Desk operations
QUALIFICATION: Graduate
CERTIFICATIONS: Certified in Microsoft Technologies Networking Skills
EXPERIENCE: 2
RESPONSIBILITIES (INCLUDES ALL TASKS):
- Key Responsibilities:
- Provide first-line support for Oracle Fusion applications addressing user queries and issues related to user provisioning and access provisioning.
- Assist in the setup and maintenance of user accounts roles and permissions within Oracle Fusion.
- Monitor and manage access requests ensuring timely and accurate provisioning of application-level access.
- Troubleshoot and resolve issues related to user access and permissions.
- Collaborate with Level 2 support and other teams to escalate and resolve complex issues.
- Document and maintain support procedures ensuring they are up-to-date and accessible.
- Provide training and guidance to end-users on best practices for accessing and using Oracle Fusion applications.
- Participate in regular team meetings and contribute to continuous improvement initiatives.
TECHNICAL SKILLS / COMPETENCIES:
- MANDATORY
- The Level 1 Application Support Specialist will be responsible for providing first-line support for Oracle Fusion applications focusing on user provisioning and application-level access provisioning. This role requires a proactive individual with strong problem-solving skills and excellent communication abilities.
- Proven experience in application support preferably with Oracle Fusion.
- Strong understanding of user provisioning and application-level access provisioning within Oracle Fusion.
- Experience with Oracle E-Business Suite (EBS) and home-grown digital applications related to the hospitality hotel industry.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills both written and verbal.
- Ability to work independently and as part of a team.
- Familiarity with ITIL processes and best practices is a plus.
SOFT SKILLS:
- MANDATORY
- Experience with Oracle E-Business Suite (EBS) and home-grown digital applications related to the hospitality hotel industry.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills both written and verbal.
- Ability to work independently and as part of a team.
- Familiarity with ITIL processes and best practices is a plus.
Required Experience:
Manager
Employment Type
Full-Time
