Special Accounts Specialist III

About Vancity

Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.

Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If youre interested in joining their team of 2700 diverse individuals and accessing competitive rewards and benefits all while knowing you are part of a greater movement then apply today!

About the workplace

This is a permanent full-time role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. This role may require you to come in-office at least once a week.

Do you consider yourself a great communicator enjoy finding creative solutions and have at least one year of lending experience in the financial industry Use these skills to provide our members with solutions to support their short and long-term financial well-being while minimizing risk to Vancity.

As a Special Accounts Specialist III you will demonstrate excellence in customer service through solid communication and interpersonal skills as you engage with our membership. By demonstrating your subject matter expertise in the financial industry you will build trust with our members and be able to ask exploratory questions to uncover propose and execute creative solutions. By working collaboratively with our members you will provide best advice and create plans to help them overcome financial obstacles while minimizing risk to Vancity.

A typical day would involve:

• Assess current financial situation of members in order to provide sound advice and support while maintaining member files according to established guidelines.
• Reviewing member profiles and recommend optimal recovery solutions which include negotiation of payment arrangements restructure litigation and write-offs to achieve maximum member benefit while mitigating risk and minimizing loss to Vancity.
• Partnering with related internal/external stakeholders (e.g. Visa lawyers realtors appraisers) in order to resolve the debt and meet business objectives

You have:

• A High School diploma - At a minimum you have graduated from high school and/or equivalent
• Completion of Financial Planning Coursework - You have taken Fundamentals of Personal Financial Planning or Financial Planning 1 and CUIC 210
• Lending Experience - One year of lending experience in the financial industry

Bonus Points:

• Experience in working with internal and external stakeholders from different levels and areas of the organization

You are:

• Resourceful - You understand and utilize the network of resources available to you and can independently formulate appropriate solutions for your members
• Tech-savvy - People often say youre a quick learner and great with technology & systems
• A strong relationship builder - You find it easy to get to know others and build trust
• Ready for a challenge - You have a positive attitude and are able to work in a fast-paced changing environment
• Analytical - You can review information detect anomalies investigate and resolve discrepancies.

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.

The salary range for this role is $56500 to $84700 annually. Base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

Posting Deadline: Posted until June 6 2025

A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

We offer:

• We are the largest private-sectorLiving Wage Employerin Canada and have been consistently recognized as one of theTop Employers in Canada.
• Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
• New employees receive between three to four weeks of vacation allowance per calendar year and the number of vacation days grows
• In addition to the 10 statutory holidays in British Columbia Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness.
• We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.

At Vancity were committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent understand and respond to our community needs and deliver on our member experience.

We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process please reach out to our Talent Acquisition team at for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.