Analytics Manager
Analytics Manager
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Job Description
You are a curious Analytics Manager with a true passion for data and analytics.
We are a high performing team with a passion for innovation and continuous improvement.
Together we can deliver an exemplary experience for our stakeholders and the Group
We have an exciting opportunity for an Insights Manager with great passion for transforming data into actionable insights and who wants to help drive business decisions and solve interesting real-world problems.
Term- 12 months
See yourself in our team:
Retail Banking Services (RBS) is the public face of CommBank delivering a seamless banking experience for the future to our personal and small business customers. We offer market-leading products and services supported by some of the worlds best systems and processes. Within RBS the Everyday Products Crews purpose is to build innovative everyday banking products which bring value to our customers. The crew is responsible for the strategic direction of Transaction Accounts Retail Payments & Debit Cards and Retail Foreign Exchange.
The Retail Advanced Analytics and Data office (RAAD) aspires to be the best Data and Analytics team in the world by building and leveraging our data in the best possible way. We aim to engage customers by finding and solving complex customer product & channel opportunities and problems through multi-channel strategies to deliver value for the Retail Bank and beyond. We partner with Product Marketing Digital and Technology teams to deliver the best offer and outcome to our customers via the most optimal channel.
This role sits within the Everyday Customer Segments squad that delivers exceptional everyday experiences for all Australians through innovation simplification data-driven insights and quality partnerships.
Do work that matters:
You will add value to the business by delivering bespoke insights which help solve business problems. Your passion for working with data problem solving and structuring options and providing solutions will drive the best possible outcomes for our customers and the business.
Your responsibilities:
Analytical creative problem solver capable of working both within a team and independently End-to-end customised mandatory and regulatory customer communication campaign delivery Passionate about customers and the opportunity to build trust and customer advocacy through data driven insights. Enthusiastic self-motivated and focused on continuous improvement. You share knowledge with other analysts across the team to cross-pollinate and lift the skillset across the team. You look beyond the status quo to try new approaches and tools thereby lifting the overall capability of the team.
We are interested in hearing from people who have:
Please note that were interested in hearing from people who might not meet all the following criteria. Were open to working with the right candidate to fill any skill gaps during your journey at CommBank.
- Relevant experience in data analytics and insights business analytics business intelligence modelling or related area.
- Advanced experience using SQL and knowledge of Tableau.
- Excellent communication and stakeholder engagement skills with good problem solving skills as well as structured and logical thinking.
- Manage projects and ensure timely delivery of high quality deliverables.
- Good business acumen and analytical skills with the ability to resolve problems.
- Ability to shape and drive business value by leveraging data technical capabilities.
- Great team player with a positive outlook and ability to work effectively in a virtual team.
- Ability to work in a rapidly changing environment that is often ambiguous.
- Stay up to date with emerging trends in data analytics data science and technology and share findings with team.
- Tertiary qualifications preferred
Employment Type
Full Time
