Purpose: The Senior Product Manager for Business Credit Cards is an experienced customer and results focussed leader who will support the Service Owner to drive commercial/performance goals strategic agenda product governance and improvement to banker and customer outcomes for Westpac Brand Business Credit Cards.
Start: ASAP
Term: 6 months
Role Summary:
Support Service Owner for end-to-end ownership of Westpac Brand Business Credit Cards including:
- Deliver process and optimisation initiatives to drive growth lead stakeholder working groups to drive outcomes;
- Product accountability for portfolio commercial outcomes;
- Overall product lead for transformation initiatives including benefit sizing strategic direction;
- Support product CVP and strategy including owning and supporting Service Owner to develop horizon roadmap and delivery pathway;
- Shared support for product operational items and risk governance including leading relevant teams to proactively uplift business processes to drive growth.
Key Requirements/Responsibilities:
- Ability to break down complex problems distil to a clear action plan and drive to an outcome;
- Ability to think strategically with a balanced approach to tactical execution to optimise commercial value for the portfolio across strategic horizons
- Strong CVP and proposition development mindset to steer programme teams have the ability to pivot proposition design in order to work within environment constraints to still deliver outcomes
- Commercial adaptable and flexible to changes in priorities and demands
- Ensure simple and effective customer propositions working with key stakeholders internal and external strategic partners to optimise activities
- Ownership of product management including commercials operational commitments and any other business development
Key Focus Areas
- Drive portfolio performance and commercial outcomes
- Delivery excellence of portfolio initiatives
- Proposition & strategy development to drive growth
To be successful you are...
- A natural leader who can think strategically optimise execution and influence cross-functional teams to deliver outcomes
- Passionate about the success and experience of our customers with a can do approach to problem solving and commercial approach to partnership management
- A commercial and entrepreneurial individual thrives in solving complex problems and navigating a matrix organisation managing risk with strong negotiation skills
- An experienced Portfolio Manager with a mini CEO mindset
- Nimble and agile with the ability to juggle conflicting priorities tasks and stakeholders