How will your role impact First Command

The Client Service Center (CSC) is the primary support center for First Commands clients and field partners and has a deep culture of client-obsessed service and the highest ethical standards. The Trader role supports our clients employees and field partners with a full range of servicing by responding to inbound calls performing trade executions money movement requests account corrections problem-solving offline report monitoring and acting as a client advocate in all situations.

This position supports investment trade execution and requires knowledge of brokerage and investment operational functions as well as regulatory rules and reporting requirements. The TRADER must accurately execute trades via First Commands brokerage platform and/or ticketing system. This position requires a consultative approach to ensure advisor and client requests are accomplished while meeting industry and/or First Command regulations policies and procedures. Acting as a Subject Matter Expert the TRADER will participate both individually and collaboratively in divisional projects of varying service and operational nature including but not limited to report monitoring relationship development training documentation and process improvement.

What will you be doing

• Demonstrated passion for people having a strong client focus and desire to provide a superior level of service
• Demonstrate integrity and high ethical standards
• Strong ability to successfully balance competing priorities in a fast-paced environment
• Superior customer service skills with the ability to diffuse situations and solve conflicts in a cordial manner
• Specific operational knowledge of investment products (specifically mutual funds variable annuities and mutual fund wrap programs)
• Thorough understanding of the financial industry and policies procedures and regulatory requirements related to investment trading
• Ability to partner and collaborate in cross-functional teams for client support and issue resolution
• Strong interpersonal communication and time management skills
• Strong analytical and problem-solving skills

What value will you provide

• Assist clients and advisors with trading strategies executing investment trades and money movement transactions
• Assist with questions and education for employees clients and field partners regarding investment trading policies and procedures
• Partner with Quality Management (QM) to resolve client concerns; involves speaking directly with clients to better understand the situation and working with Support Staff outside Business Partners and/or QM to reach a resolution
• Conducts insightful problem solving for clients taking the time to investigate the clients current situation and ask questions to learn what course of action is in the clients best interests
• Follow up with clients when necessary to provide status updates and to close out service requests
• Required to document details of all client and advisor interactions

What skills/qualifications do you need

Education

• Bachelors degree or equivalent work experience required

Work Experience

• 2 years of brokerage industry or equivalent experience required
• 1 years of contact center experience preferred
• 1 years of experience in brokerage and investment trading preferred

Certifications

• Series 7 and 66 (or equivalent) required and/or must be obtained within 180 days from licensing start date
• Life & Health Insurance License required and/or must be obtained within 180 days from licensing start date

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