Care Coordinator
Care Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Were Tend Dental Done Differently.
Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios top-tier clinical care advanced technology and a hospitality-driven mindset to create a dental experience thats human personalized and exceptional from start to finish.
Since launching in 2019 weve delivered care to over 100000 patients across New York Washington DC Boston Atlanta and Nashville. With thousands of five-star reviews and over 650 passionate team members Tend is one of the fastest-growing and highest-rated dental brands in the country and were just getting started.
Whether youre delivering care in our studios or supporting our growth behind the scenes every role at Tend contributes to reimagining the future of dental health for patients and for the people who care for them.
Were growing fast and were looking for values-driven mission-aligned talent to grow with us.
The Care Coordinators primary responsibility is to ensure the patients studio experience is world-class. This includes the patient leaving feeling their treatment was outstanding the next steps in care are clearly understood their financial obligations resolved and articulated clearly and their next visits are planned and prepared.
To deliver the best experience the Care Coordinator will act as the clinician and patient liaison. They are knowledgeable about dental treatment and timeframes and will be able to explain treatment plans and reasons for diagnosis. They also coordinate as needed with other studios and providers within the organization making sure referrals and correspondence are received and followed up on. The Care Coordinator is ultimately a patient advocate and works to ensure Tends patients are able to receive the care that they need.
Full Time Schedule:
- 4 days per week and 2 Saturdays per month
What youd gain while working with us:
- Pay: Generous compensation package
- Health Benefits: Medical dental and vision insurance with Tend covering a significant portion of premium costs. Includes perks like telemedicine gym discounts and a health advocate.
- Wellness Programs: Free dental wellness exams and cleanings with benefits for employees and their families. Discounts on cosmetic services and braces.
- Financial and Retirement: 401(k) with company match Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Paid Time Off: Generous PTO policy that increases with service yearspluspaid holidays.
- Supplementary Benefits: Life and disability insurance fully covered by Tend along with voluntary options for accident critical illness and more.
- Additional Resources: Employee Assistance Program for personal support and LifeMart for discounts on various services.
Responsibilities:
- Welcome & comfort guests as they visit our Tend studio.
- Patient check-in/check-out.
- Partner with the Studio Manager in daily operational tasks such as scheduling tidying preparing for opening/closing
- Collaborate with the Studio Team including our Dentists & clinicians to optimize operations to impact guest experience resulting in positive customer feedback.
- Create and present restorative and specialty treatment plans to patients with confidence and kindness.
- Be the financial guide for the patient in the studio (i.e. insurance patient responsibility prior balances and procuring financing).
- Advocate for patients and help resolve issues in real time using tools such as discounting and scheduling flexibility.
- Participate in huddles providing vital information for same-day treatment positive patient experience and case acceptance.
- Maintain a safe and clean working environment by complying with policies procedures rules and regulations.
- Utilize administrative time to prepare schedules for the next day week and month to meet studio goals/targets.
- Follow up with patients within designated time frames to ensure understanding of treatment plans resolve outstanding issues and promote continued member satisfaction.
- Respond to patient inquiries address concerns and provide accurate information about dental procedures fees and insurance coverage.
- Additional duties as assigned.
Qualifications & Experiences:
- 1-2 Years Experience in health care is required (dental experience preferred)
- Experience with Dentrix is a plus
- In-depth knowledge of dentistry is preferred.
- An understanding of dental coding insurance claim processing and benefits coordination.
- An understanding of handling billing and payment collection including explaining fees and insurance benefits discussing payment options and processing payments
- Confidence in presenting treatment plans and addressing patient concerns to encourage case acceptance
- Strong written and verbal communication skills.
- A team player
- Punctual polished organized meticulous and efficient.
New York pay range
$20 - $28 USD
The Tend Difference
The highest standard of care anywhere.
At Tend youll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care thats not only top-tier its unforgettable. With access to advanced technology and thoughtfully designed studios youll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal warm and empowering.
A top-tier clinical team who puts patients first.
We value science over sales and lead with empathy transparency and integrity. There are no production quotas here just a shared commitment to doing whats right for our patients. We foster a collaborative inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors.
Innovate Dentistry. Tend to Others. Grow Together.
Tend is redefining what it means to grow a career in dentistry. We offer a modern patient-first environment backed by cutting-edge tools and systems industry-leading compensation and benefits and robust opportunities for continuing education and professional development. Whether youre clinical or corporate youll be part of something meaningful and surrounded by people who care.
Tend is an Equal Opportunity Employer.
Were committed to fostering a workplace where everyone feels seen heard and supported. Tend does not discriminate based on race color religion sex national origin age disability genetics gender identity or expression sexual orientation veteran status or any other protected status in accordance with applicable federal state and local laws. This policy applies to all aspects of employment including recruitment hiring promotion compensation benefits and termination.
Legal and Compliance Notice:
Tend complies with all applicable federal state and local laws governing nondiscrimination equal employment opportunity pay transparency and other employment-related requirements. Where specific state disclosures or postings are required by law we provide this information as part of our hiring process or upon request.
Your privacy matters.
To learn more about how we collect use and protect your information please review our privacy policyhere.
Required Experience:
IC
Employment Type
Full Time
