General Manager
General Manager
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Job Description
GENERAL MANAGER
About Tumbling River Ranch
Since 1946 Tumbling River Ranch has been a haven for adventure connection and storytelling. Nestled at 9200 feet in the heart of the Colorado Rocky Mountains the ranch has long provided guests with unforgettable experiencesfrom horseback riding and fly
shing to reside gatherings with loved ones.
Following a $7 million renovation Tumbling River Ranch will reopen in fall 2025 with refreshed cabins grounds and a main lodge designed for both comfort and heritage. With year-round operations new seasonal experiences will further connect guests to the rhythm of the mountains.
Role Overview
We are seeking an experienced and dynamic General Manager to lead the day-to-day
operations of our guest ranch. This role requires strong hospitality leadership with the ability to oversee a diverse team and deliver an exceptional adventure-driven guest experience in a unique and natural setting.
The ideal candidate has a strong background in boutique hospitality management including front office F&B guest services and nancial oversight. While direct land management or ranch maintenance experience is not required the General Manager must be condent in overseeing and collaborating with experts in these areas ensuring operational efficiency and understanding the nancial impact of these functions.
If youre highly organized self-motivated and passionate about hospitality adventure and community this is your opportunity to shape the next chapter of Tumbling River Ranch
Responsibilities:
Ownership of hotel P&L including oversight of both achieving top line revenue targets and management of bottom line costs in order to achieve property GOP and EBITDA targets.
Lead the day to day management of retreat operations including oversight over front office maintenance housekeeping food & beverage and our activity partners
Oversee the entire on-site guest experience program and deliver exceptional levels of guest satisfaction aligned with overall objectives and standards and on a consistent basis
Ensure the safe and efficient operation of all ranch facilities equipment and livestock.
Plan and execute regular maintenance and repairs preventing breakdowns and minimizing downtime.
Implement sustainable practices to reduce the ranchs environmental impact and conserve resources.
Drive on-site room and food & beverage revenue to meet and exceed budgeted goals
Collaborate with Sales & Events team to maximize profit and overall satisfaction from our event partners and guests
Cultivate and maintain strategic partnerships with key local organizations and municipalities including the forestry service fire and police departments and local government to foster a positive and collaborative relationship
Serve as a community hospitality ambassador leading the development of initiatives that support local industry partners and solidify Tumbling River Ranchs reputation as a beacon of support within the hospitality sector
Create new brand and property partnerships to help drive additional revenue and guest satisfaction
Work directly with Reservations team to provide a seamless guest experience
Develop and collaborate on training and engagement initiatives with HR team
Create a service culture that holds team members and managers accountable
Work closely with Marketing PR and Revenue Management team to unique promotions that drive social & digital engagement
Manage selected third party vendors contractors and suppliers
Desired Skills and Experience:
Hard worker with a positive can-do attitude. Flexible and willing to fill in various positions when needed work long and sometimes erratic hours
Must have a passion for what we are building and the guest experience. This position is critical in delivering against our customer promise
Past experience with a hotel opening or renovation overseeing construction and design
7 years previous experience in the hotel industry with management positions and oversight over departments and teams. Background in Ranch operations a plus
Proven track record of delivering exceptional guest experiences and high satisfaction levels
Demonstrated ability to grow manage and develop teams and retain talent
Highly organized detail-oriented and self-motivated with a proven ability to multi-task across multiple complex projects
Approachable presentable and professional
Exceptional interpersonal and communication skills both written and verbal
Strong team player who is willing to go the extra mile to build the perfect experience for our guests in an adventurous outdoor setting
Demonstrated ability to assess and anticipate the skilled labor and facilities needs ensuring efficient staffing and resource allocation for various maintenance and operational tasks.
Employment Requirements
Fluent in English.
Authorized to work in the U.S.
Bachelors degree in hospitality business or a related eld (or equivalent experience).
Compensation & Benefits
- Salary Range: $95000 - $135000 (based on experience).
- Healthcare benets (medical dental and vision).
- 401(k) retirement plan
- Opportunities for professional development and growth within a one-of-a-kind hospitality setting.
Required Experience:
Director
Employment Type
Full-Time
