Support Specialist
Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
We are seeking a motivated and service-oriented Support Specialist to join our growing team. This role is ideal for someone who thrives in a collaborative environment enjoys problem-solving and is eager to grow their career in the insurance and Medicare industry.
Job Description
Support Specialist
Location: Warminster PA
Employment Type: Full-Time On-Site
Key Responsibilities:
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Make outbound and receive inbound calls from agents to assist with certification processes and service-related issues
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Learn and apply HIPAA LIMRA and CMS compliance guidelines
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Follow up with carriers on enrollment and application statuses
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Provide product information and support to agents regarding health products
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Manage and respond to incoming emails from agents carriers and internal staff
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Provide product rate quotes across multiple product lines
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Share information about certifications webinars and training sessions
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Coordinate and track certification progress with internal teams
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Manage supply orders for agents and the home office
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Utilize internal systems including agent database and online enrollment tools
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Support additional duties and projects as needed
Qualifications:
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High school diploma or equivalent (college experience preferred but not required)
Preferred Skills:
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Professional and articulate with strong communication skills
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Proficient in Microsoft Outlook Excel and Word
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Quick learner and tech-savvy with the ability to troubleshoot online tools
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Self-motivated and able to work independently and within a team
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Familiarity with Medicare and insurance concepts is a plus
Employment Type
Full Time
