Remote Fraud Analyst - CBT
Remote Fraud Analyst - CBT
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Job Description
Customer Service Representative Nordic Languages
Location: Lisbon Portugal
Start Date: June-July 2025
Contract Type: Full-time Permanent
Languages Required: One of the following Finnish (FI) Danish (DK) Norwegian (NO) Swedish (SE) or Icelandic (IC)
About the Role
We are seeking a Customer Service Representative fluent in one of the Nordic languages listed above to join a global support team for one of the worlds most respected technology companies. Based in Lisbon this role offers a dynamic and multicultural work environment focused on delivering exceptional customer experiences.
As the first point of contact for customers you will handle inquiries with professionalism and care ensuring a positive and efficient resolution of issues related to product use order tracking technical troubleshooting and more.
Key Responsibilities
- Deliver high-quality customer support via phone email and chat in one of the Nordic languages (FI DK NO SE or IC).
- Address questions related to products billing order status technical issues and general information.
- Demonstrate empathy and efficiency when handling sensitive or complex customer concerns.
- Accurately log customer interactions in the system and maintain proper case follow-up.
- Escalate unresolved issues to the appropriate internal teams while taking full ownership of the case.
- Stay up to date with product knowledge and internal support procedures.
- Support internal improvement processes by sharing customer feedback and best practices.
- Ensure compliance with quality standards and customer experience guidelines.
Candidate Profile
- Fluency in one of the following languages: Finnish Danish Norwegian Swedish or Icelandic (C2 or native level).
- Proficiency in English (B2 level or higher) for training and internal communication.
- Previous experience in customer support helpdesk or technical assistance is desirable.
- Strong communication and interpersonal skills with a genuine interest in helping others.
- Ability to work well in a team-oriented environment and adapt to fast-paced situations.
- Familiarity with digital tools such as CRM systems chat/ticket platforms or helpdesk portals.
- A structured and detail-oriented approach with problem-solving abilities.
Whats Offered
- Competitive salary with performance-based incentives.
- Accommodation support or adjusted salary depending on your housing preference.
- Full onboarding training and continuous development programs.
- Private health insurance after the trial period.
- Relocation support (flight ticket temporary accommodation).
- Opportunity to work in a vibrant international setting in Lisbon.
- Real career growth potential within a global leader in customer engagement.
If youre enthusiastic about providing excellent service and ready to grow in an exciting international environment we encourage you to apply.
Employment Type
Full Time
