IMIT Manager, YourHealthNS Design and Support (203923)
IMIT Manager, YourHealthNS Design and Support (203923)
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Job Description
Req ID: 203923
Location: CentralZoneWestway 1
Department: IMIT YHNS STRAT - Digital Front Door
Type of Employment: PermanentHourly FT(100%) x 1
Management/Non UnionPosition
Posting Closing Date: Open Until Filled
Nova Scotia Health is the largest provider of health services in Nova Scotia with some specialized services also offered to clients throughout Atlantic Canada. Were on a mission to achieve excellence in health healing and learning through working together which is reflected in the hospitals health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic tertiary and quaternary care as well as continuing care primary health care public health and mental health and addictions. Join a diverse team of innovators collaborators and creative thinkers today.
Nova Scotia Health employs professionals in all corners of our beautiful province. We believe theres a place here for everyone to call home from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means youll have the time to explore discover and participate in that coveted Atlantic lifestyle. Visit us today and check out to see why more people from across the globe are moving here.
About the Opportunity
The IMIT Manager YourHealthNS Design and Support reports to the Senior Director YourHealthNS.
This role oversees a multidisciplinary team responsible for both handling user support processes and issues and leading the design team ensuring seamless collaboration between user experience (UI/UX) design and support functions to deliver an optimal user experience for YourHealthNS initiatives.
Performing a variety of tasks these include but are not limited to; coordination of resources and stakeholders; managing timelines and milestones; documenting outcomes; and monitoring summarizing and communicating the progress of activities to the appropriate leadership team members. Additionally this management position ensures that all activities within their responsible area are supported by NSHs YourHealthNS business plan established policies/ procedures and in line with service level agreements between NSH and other partners. The Manager of Designand Support will also function in a senior subject matter expert role within the team.
Specific Accountabilities
Lead coordinate and mentor a team of technical and nontechnical support staff and designers fostering a collaborative and innovative environment.
Setting measurable goals and reporting metrics for your team to demonstrate progress and achievement.
Manage and oversee the entire design process from user research to final implementation.
Manage and oversee user support ensuring the team meets service level objectives and the needs of the user are met.
Collaborate with stakeholders to ensure alignment on deliverables (wireframes prototypes and user flows) keeping senior leadership updated on progress.
Drive the implementation and maintenance of test automation frameworks and tools.
Identify document and track design defects and user support tickets working closely with other workstreams resolve issues effectively.
Keeping a strong focus on delivery priorities being accountable for delivery and responding swiftly to changing user needs.
Collaborate with the development team project manager system analysts and other stakeholders to ensure that designs are implemented seamlessly into production.
Lead the design team to create intuitive and accessible user experiences while ensuring the support team efficiently resolves user issues to maintain high satisfaction levels.
About You
We would love to hear from you if you have the following:
- Bachelors degree in Computer Science Software Engineering or a related technical field. (Interaction Design Product Design Service Design HCI/UX etc.).
- 5 years professional experience in UI/UX design on both web and mobile platforms including significant experience in design research product design design research planning and client management and execution.
- Proficiency in design and prototyping tools such as Figma Adobe XD or Sketch.
- Excellent customer service skills ability to quickly determine the source of and resolve customer inquiries.
- Strong understanding of UX principles interaction design and information architecture.
- Experience with responsive design and accessibility standards (e.g. WCAG).
- Ability to translate analytics and user feedback into actionable design improvements.
- Expert knowledge of creating designs optimized for multiple devices and screen sizes.
- Experience in identifying and implementing improvement opportunities.
- Experience managing budgets.
- Experience with a range of design and support tools such as Jira for tracking support tickets and Figma for UI/UX prototyping.
Please ensure your resume is up to date and includes all relevant education experience training and certifications.
About You Continued
The following are considered assets:
- Knowledge of frontend development (HTML CSS JavaScript).
- Familiarity with tools like Google Analytics or PageSense for user data analysis.
- Understanding the role of microcopy in improving user interactions and clarity.
Hours
- Full-time Position; 75 Hours Biweekly
Compensation and Benefits
$45.45- $56.81 Hourly
Successful candidates may be eligible for our benefits package which includes health dental travel long-termdisability and life insurance coverage as well as a defined benefit pension plan.
Once Youve Applied
Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.
Nova Scotia Health is committed to being a workforce that is free of discrimination values diversity and is representative at all job levels of the people we serve. We encourage all qualified applicants who self-identify as Indigenous Black/African Nova Scotian Persons of Colour Foreign Nationals/Newcomers Persons with Disabilities 2SLGBTQIA to apply and self-identify.
Required Experience:
Manager
Employment Type
Full-Time
