drjobs Manager, Emergency Response & Monitoring

Manager, Emergency Response & Monitoring

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1 Vacancy
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Job Location drjobs

Calgary - Canada

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

Were looking for a decisive service-driven leader to guide the day-to-day operations of our Safety Operations Center (SOC). The ideal candidate thrives in fast-paced high-stakes environments has deep experience managing remote teams and is passionate about delivering exceptional customer outcomes. If you excel at triaging complex situations building protocols and leading with empathythis role is for you.

What Youll Do

  • Lead a distributed team of emergency response specialists and shift leads driving performance connection and engagement.
  • Oversee emergency protocols triage escalation and live incident coordinationensuring timely calm responses.
  • Manage scheduling shift planning and payroll support to ensure 24/7 operational readiness.
  • Resolve escalated customer issues with empathy and efficiency collaborating cross-functionally to drive improvement.
  • Monitor key performance data and operational logs to identify trends and lead process enhancements.

What You Bring

  • Background in crisis response triage dispatch or incident management.
  • Experience leading remote or hybrid teams in a fast-paced service-driven environment.
  • Strong problem-solving and communication skillscalm clear and confident.
  • Customer-first mindset with a drive for quality and continuous improvement.
  • Comfortable working flexibly including occasional after-hours support.
  • Bonus: Bilingual in English and French or experience in safety or emergency tech.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas complex indoor facilities and the remote reaches of our planet. Blacklines products are used to keep people safe in the event of falls missed check-ins man-downs and exposure to explosive or toxic gas. Our design development sales marketing support and production are all performed in-house at our headquarters in Calgary AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants regardless of age religion race color ancestry gender gender identity or expression disability national origin race or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Disclaimer:

Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.


Required Experience:

Manager

Employment Type

Full Time

Department / Functional Area

Operations

About Company

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