Information Technologist 1 (PN)
Information Technologist 1 (PN)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Information Technologist 1
About Us:
Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans. Our agency is committed to building a modern vibrant public health system that creates the conditions where all Ohioans flourish.
Position Qualifications:
6 mos. combined work experience in any combination of the following: computers &/or electronics and/or in telecommunications performing routine analysis programming installation maintenance and/or systems support solving problems with pre-determined methods on basic hardware or software including experience providing customer support.
-Or 2 courses in computer science or information systems.
-Or equivalent of minimum class qualifications for employment noted above.
Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:
- Associates or advanced degree in computer science or information systems
- Experience working in a technical call center (Internet Service Provider IT etc.)
- Experience working with customers to identify technical issues (ISP cell phones TV software etc.)
- Experience working with customers to identify and troubleshoot computer software/hardware issues
- Experience with MS Windows and applications in an enterprise environment
- Experience creating user documentation (e.g. user manuals online self-help systems and IT knowledge bases)
- Experience working with a IT Service Management Portal (ticketing software)
All eligible applications shall be reviewed considering the following criteria: qualifications experience education and active disciplinary record.
Job Skills: Information Technology
Technical: Customer Service Systems Analysis
Professional: Analyzation Problem Solving Verbal Communication
EDUCATIONAL TRANSCRIPT REQUIREMENTS:
Official educational transcripts are required for all post-high school educational accomplishments coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration.
Please note that a transcript is considered official only if it is an original copy from the educational institution and includes an institutional watermark ink stamp or embossed stamp. Transcripts printed from the institutions website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entitys award of a putative degree.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.
What Youll Do:
The Office of Management Information Systems administers the computer-based management systems across the ODH enterprise. The office is responsible for maintaining ODH computer networks and servers and for the development and implementation of strategies that support the current and future technology needs of the agency.
This position will serve as a first point of contact for internal customers seeking technical assistance over the phone or throughemail. Primary duties include:
- answering queries on basic technical issues and offers advice to solve them (e.g. passwordresets VPN or wireless network connections email or printing issues workstationperipherals)
- providing support and service to information system users on a computer ortelecommunication network running in stand-alone client/server web-based and/ornetworked environment using established methods and procedures
- providing installation and monitoring support to Information Technology (IT) specialists
- unpacking hardware software and related equipment and staging/racking hardware.
Supplemental Information:
ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION.
Unless required by legislation the selected candidate will begin at Pay Grade 30 Step 1 of the union (OCSEA) Pay Range Schedule ($24.66 per hour) with an opportunity for pay increase after six months ($25.61) of satisfactory performance and then a yearly raise thereafter.
APPLICATION PROCEDURES:
All applicants must submit a completed Ohio Civil Service Application using the TALEO System. Paper applications will not be considered. Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications. Applicants are also encouraged to document any experience education and/or training related to the job duties above. An assessment of these criteria may be conducted to determine the applicants who are interviewed.
STATUS OF POSTED POSITION:
You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details.
BACKGROUND CHECK NOTICE:
The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicants prior criminal convictions will be made before excluding an applicant from consideration.
Employment Type
Full-Time
