Retirement Benefits Education Supervisor
Retirement Benefits Education Supervisor
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$ 58613 - 102574
1 Vacancy
Job Description
Description of Work
The Retirement Systems Division is hiringRetirement Benefits Education Supervisortoensure the staff is prepared to explain and interpret the benefits programs administered by the Retirement Systems Division which include counseling researching mediating and resolving problems.Thisis a full-time position (40 hours per week) withState Benefits including health insurance paid vacation paid sick time paid holidays as well as retirement.
About Us
TheMember Services Section of the Retirement Systems Division is to provide the full range of retirement education correspondence services and training for all members and employers concerning retirement and disability benefits statutory provisions new legislation and information supporting the effectiveness of these efforts. The Member Services Department is critical to the operation of RSD in making sure the delivery of technical benefit information and the interpretation of laws rules policies and practices are accurate and in alignment with what is in the best interest of the members and for the agency. Member Services includes the Call Center and the Education Retirement Group Specialty Plans and Imaging groups.
The Retirement Benefits Education Supervisor provides supervisory administrative and consultative work in directing the daily activities of theERG section within Member Services.This position handles all escalated consultations and issues and provides consultative services. The employee also plans schedules and conducts large group meetings and seminars for prospective retirees new members personnel officers and employee associations. This position oversees the processing of written and telephone communications regarding active members retired members disability recipients beneficiaries and employers that participate in the retirement systems and other benefit programs and constituent services concerns received from the governors office and other legislative branch offices through resolution.
Duties & Responsibilities- Direct Retirement Benefits Counselors and Team Lead(s) in research and response of inquiries verbally written email chat and presentations.
- Review and maintain various metrics supporting quality time management and customer service in accordance with general statutes processes and procedures and DST goals.
- Manage high -level inquiries and escalations for constituents and internal and external members.
Knowledge Skills and Abilities / Competencies
Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:
- Supervisory experience in managing a team.
- Experience in educating assisting andcounselingparties of the benefits programs to determine entitlement eligibility etc.
- Experience in researching issues and/or performs research of complicated benefit provisions.
- Bachelors degree inbusiness or public administration.
- 4 years of benefits or human resources experience.
- 2 years of supervisory experience.
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See for details. Bachelors degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment or an equivalent combination of training and experience. Supplemental and Contact Information
- * PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THIS WEBSITE *This position is subject to a criminal history background check through CastleBranch. In addition one or more of the following may also be reviewed depending on the nature and requirements of the position: employment history professional references credit history and educational verification (i.e. degree license or official transcript). Applicants will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check.
This office uses the Merit-Based Recruitment and Selection Plan to fill positions with highly qualified individuals. All applicants must complete and submit a State application for employment using the NEOGOV Online Job Application System (OSHR - Work for NC) for the State of North receive credit for your work history and credentials you must list the information on the online application form. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application form) WILL NOT be used for screening for qualifying credit. Please make sure you complete the application in additional information about applications and processes with the state of NC Please visit:How Do I Get the Job
The State of North Carolina and the Department of State Treasurer is an Equal Opportunity Employer:- Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. All applicants should indicate the position number and job title in the section Jobs Applied For.
- Applicants seeking Veterans Preference must attach a DD 214 Form Certificate of Release or Discharge from Active Duty along with your application.
- Applicants seeking National Guard Preference
- North Carolina Army National Guard
- North Carolina Air National Guard
- Must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application.
Please note foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service feel free to use any service of your choosing. For your convenience a couple are listed below:
Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account and click Application Status. It is not necessary to contact the Human Resources Office to check the status of an application.
If you are having technical issues submitting your application please call the NeoGov Help Line at . If there are any questions about this posting other than your application status please email Department of State Treasurer at.
Required Experience:
Manager
Employment Type
Full-Time
