Service Manager - Business Services

Children and Families Department

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield LE3 8RA

Worker Category: Hybrid Worker

Salary: 61071 - 67191 per annum (pro-rata for part-time)

Working Hours:37 hours per week

Contract Type: Permanent

Closing Date: 12th June 2025

Interview Date(s): 23rd & 27th June 2025

We are seeking an inspiring strategic leader to take on the role of Service Manager for Business Services. This is a key role which is accountable for leading and managing the departmental business support functions within Children and Family Services providing high quality leadership strategic direction planning and management for the delivery of a portfolio of services demonstrating that systems and processes are aligned to and compliant with corporate requirements.

About the Role

Key Responsibilities

• To be accountable for the management of service policies to ensure the effective and efficient provision of appropriate customer focused high quality services in accordance with County Council policies Government and legislative requirements.
• To be accountable for the effective strategic and operational performance management of the service through the departmental business planning process. To ensure improved customer focus cost effectiveness and continuous improvement in the delivery of Council departmental and service outcomes.
• To be accountable for strategic and technical advice to customers including when appropriate to Members partners and other key stakeholders on policies performance and budget matters to ensure the efficient delivery of services and ensure appropriate communication and dialogue takes place.
• Working with the Senior Leadership Team take a lead role in influencing organisational culture driving innovation and transformation and to represent the department as appropriate.
• Provide the Department with an effective efficient and flexible business support capability that supports the services across the CFS Department.
• Provide leadership and management to staff teams by gaining ownership and commitment to the Councils overall aims and values. Building a high performing proactive customer focused culture which welcomes change and creating an inclusive environment which fosters innovation and improvement. Ensuring staff are motivated and developed to improve their capability to deliver.
• To lead and manage on the development and maintenance of the departments primary and subsidiary systems ensuring that they provide effective support to CFS services. To lead and manage data quality through support guidance and challenge and where necessary take remedial action. To make recommendations and follow through with lessons learnt where there are data quality issues are present them to DMT/SMT as appropriate.

About You

You will be a visionary and credible leader with a strong track record in managing high quality business support services for various service areas or teams. You will have relevant professional qualifications and/or demonstrate experience in developing managing and delivering an effective service relevant to the post level andhave experience and/or knowledge of:

• Demonstrable experience of leading and managing a business support service in a diverse public sector organisation.
• Demonstrable experience of advising on business planning processes which have to be strategically aligned to a performance management framework.
• Experience of finance/budgetary management
• Significant experience of strategic thinking at a senior level and a successful track record of planning managing and delivering programmes and/or projects including continuous improvement in time and on budget securing organisational efficiencies where possible.
• Experience of developing and implementing a performance management framework for a service. This is to include the reporting arrangements for business planning purposes.
• Of how the use of systems aligned to business processes can support the management of efficient and effective services.
• Of how the use of efficient utilisation of systems aligned to business processes provides effective monitoring and assurance for services and outcomes.

You must also have an understanding of and commitment toequality diversity and inclusion.

In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Stylespage on our career site.

For more information or an informal discussionplease contact:

Lindsey Kirby - High Needs Block Strategic Lead (Transformation)

Telephone:

Email:

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.