Customer Service Representative
Customer Service Representative
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$ 19 - 24
1 Vacancy
Job Description
Job Details
Description
Join the Kniesels Collision Family!
Company Overview
Kniesels Collision is a family-owned and operated company with more than 56 years of excellence in the collision repair industry. With 13 advanced facilities across El Dorado Placer Sacramento and Yolo counties we are dedicated to delivering top-tier repairs and outstanding customer service. Join a team where your work is valued your growth is encouraged and your contributions truly make a difference.
Position: Customer Service Representative (Full-Time)
Location: Kniesels Collision Shingle Springs
4031 Wild Chaparral Dr. Shingle Springs CA 95682
Position Summary
As a Customer Service Representative (CSR) at Kniesels Collision you will be the face of the shopgreeting customers answering questions and guiding them through the collision repair process from start to finish. Youll act as a liaison between customers estimators and technicians to ensure every repair experience is seamless transparent and professional.
Our customer service representatives (CSRs) exemplify Kniesels core values: family integrity and excellence. Through clear communication and compassionate service youll ensure customers feel confident informed and well taken care of throughout the repair journey.
Key Responsibilities
- Welcome customers with professionalism and warmth in person by phone and via email.
- Enter and maintain accurate customer and vehicle information in Nexsyis or related systems.
- Open and maintain customer files and repair orders.
- Schedule repair estimates drop-offs and deliveries in coordination with estimators and production teams.
- Communicate with our centralized call center to ensure a smooth customer experience.
- Guide customers through drop-off procedures and obtain required repair authorizations.
- Coordinate rental car arrangements and insurance approvals as needed.
- Collect payments finalize paperwork and ensure accurate documentation is completed.
- Resolve customer concerns promptly and courteously.
- Perform administrative tasks including filing scanning and maintaining a clean and organized front office.
Qualifications
Qualifications
- Previous experience in a customer service role preferably in automotive insurance or service industries.
- Strong communication skills both verbal and written.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- Comfortable using Microsoft Office and learning new software tools.
- Collaborative adaptable and solutions-oriented.
Bonus Skills (Nice to Have)
- Experience with collision repair management systems such as Nexsyis or CCC1 is a plus.
- Familiarity with automotive repair processes or insurance claims is helpful but not required.
Core Values
At Kniesels Collision we seek candidates who align with our foundational values:
- WOW Customer Service
- Integrity
- Humility
- Family
- The Golden Rule
- Quality
Compensation & Benefits
- Hourly Wage: $19$24/hour (Depending on Experience)
- Health Benefits: Medical dental and vision
- Retirement: 401(k) plan with company contribution
- Additional Coverage: Life insurance Aflac and Health Savings Account options
- Paid Time Off: PTO sick leave and holidays
- Growth Opportunities: Training advancement and long-term career support
Schedule
- Full-Time: Monday through Friday
How to Apply
If youre passionate about helping people and thrive in a customer-focused environment we want to hear from you! Submit your resume and cover letter at Opportunity Employer
Kniesels Collision is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse inclusive workplace and welcome applicants of all backgrounds and identities.
Required Experience:
Unclear Seniority
Employment Type
Unclear
