Splunk Support Technician (Remote-Continental Time Zone)

Presidio Where Teamwork and Innovation Shape the Future
AtPresidio were at the forefront of a global technology revolution transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businessesand their customersto achieve more through innovation automation and intelligent insights.

The Role: Splunk Support Technician
As a Splunk Support Technician you will serve as a trusted technical advisor guiding clients through the adoption and optimization of the Splunk platform Atlas subscription program and providing service through our Expertise on Demand program. This role is instrumental in ensuring technical excellence building client relationships and enhancing the overall customer experience by delivering with a commitment to customer success and positive technical outcomes. Combining technical aptitude and learning with client management skills the Technical Analyst creates tailored roadmaps for client success resolves complex technical challenges and develops resources to expand Splunk knowledge across teams. This role will be part of a 2-yr Splunk Technical Engineering Development program.

Travel Requirements:

This is a remote role preferred candidates in continental time zone travel will be 5-10%

Key Duties and Responsibilities Include:

Technical Splunk Learning & Use:

• Lead clients in their Splunk adoption by serving as an Expert-on-Demand
• Resolve technical Splunk issues to drive positive technical and business outcomes
• Leverage propriety software to assist with managing Splunk and train client on software to equip them with their purchases
• Create knowledge base materials including media-enabled tools to aid in building internal and external Splunk knowledge.

Client Relationship Management:

• Build and maintain relationships with clients becoming a trusted and reliable technical advisor
• Recommend and deliver client journey roadmaps enabling them on Splunk adoption and achieving outcomes from their investments.
• Resolve customer issues in a timely manner consistently meeting or exceeding Service Level Agreements and maintaining regular communication with the team and customer
• Serve as a trusted teammate demonstrating a bias to action and customer-centric approach to resolving business needs internally and externally

Required Knowledge Skills and Abilities:

• Service Desk Experience:Minimum of 1 year history of working service tickets in a queue style approach that is monitored for metrics and Service Level Agreement breaches. Experience working in JIRA ServiceNOW and/or an Agile team structure is preferred.
• Client Management: Ability to lead clients on complex tasks as the Splunk Subject Matter Expert (Splunk knowledge can be taught) and vouch for Clients success. Bring a consultant-like mindset to client interactions and problem resolution. Requires a minimum of 1-year customer-facing work experience in a professional ideally technical environment.
• Business Communication: Capable of externally communicating to clients in an effective manner using multiple channels as well as internally communicating with teammates and leadership on client and project status.

Technical Familiarity:

• Splunk:
  • You will train on the Splunk platform and have learning milestones tied to technical and learning outcomes throughout your 2-year journey
  • Splunk knowledge and experience will grow to include but not be limited to:
    • Splunk performance tuning & optimization
    • Knowledge of dashboard and alert creation
    • Data onboarding & index configuration
    • Splunk Enterprise Security
• Linux: Experienced with Command Line Interface and common Linux commands and standard utilities
• Networking: Competent with network diagnostics and standard protocols
• Cybersecurity: Experience analyzing security logs alerts and system behaviors to detect and respond to security threats
• Automation Scripting: Knowledge of one more scripting languages and ability to create automation scripts is required. Examples of scripting languages include: Bash PowerShell or Python.

Educational Background and Professional Experience

• Bachelors degree preferred and/or military experience certifications trade school education.
• 1-2 years of work experience will be considered in lieu of a formal degree.

Your future at Presidio

JoiningPresidiomeans stepping into aculture of trailblazersthinkers builders and collaboratorswho push the boundaries of whats possible. With our expertise inAI-driven analytics cloud solutions cybersecurity and next-gen infrastructure we enable businesses to stay ahead in an ever-evolving digital world.

Hereyour impact is youre harnessing the power ofGenerative AI architecting resilientdigital ecosystems or drivingdata-driven transformation youll be part of a team that is shaping the future.

Ready to innovate Lets redefine whats nexttogether.

About Presidio
At Presidio speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation security networking digital transformation and cloud computing. Presidio fills gaps removes hurdles optimizes costs and reduces risk. Presidios expert technical team develops custom applications provides managed services enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit .

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race color creed religion national origin age sex citizenship ethnicity veteran status marital status disability sexual orientation gender identification or any other characteristic protected by applicable federal state and local statutes regulations and ordinances.

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Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services please provide priority referrals to.

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Required Experience:

IC