Global Services PEF Specialist
Global Services PEF Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
This position engages in the objectives of the GSD to help others come unto Christ by providing expert Perpetual Education Fund (PEF) program support for students and leaders in a simple and efficient way. Our support of the PEF program enables Church members from around the world to have access to higher education opportunities. The blessings of higher education have the potential to change individual and family lives for generations.
This experienced support position exists to review analyze and resolve difficult PEF issues while also approving PEF payments and helping participants and leaders resolve issues through chat and email. This is an individual contributor senior para-professional role.
Under current hybrid working arrangements the person in this position isrequiredto work in our Riverton office once a week (as designated by division) or more depending on business needs. This is a part-time 20-hour per week position.
Learn more about the GSDHERE!
Responsibilities
Reviews and approves PEF disbursements in the Welfare and Self-Reliance systems as the first or second level approver. These reviews include examining and verifying the proper forms and information are attached/included in the payment requests. This review helps safeguard PEF program funds from abuse and fraud.
Follows specific disbursement review procedures that are different based on area and country. These review procedures will range from simple to complex.
Analyzes and resolves difficult PEF questions received from participants and leaders from multiple countries only escalating the most difficult issues.
Identifies and reports system issues based on user feedback.
Communicates with participants regarding questions and disbursement issues through chat email and occasional phone calls.
Identifies and escalates undocumented process variances related to disbursement approvals chat support and case work while performing daily tasks.
Works independently from others under limited supervision.
The work will be evaluated based on timeliness efficiency and accuracy metrics. Delays in our work will impact on the participants ability to attend school.
Qualifications
High School diploma
3 years of related experience in customer service payment/contract analysis and processing and/or post high school education
Ability to become a PEF subject matter expert
Demonstrate strong verbal and written communication skills with the ability to handle confidential matters dealing with participants personal finances
Must possess a high degree of proficiency in computer databases and applications
Must be able to work at a computer station for extended periods of time
To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment
Spanish written and verbal communication skills required
Preferred:
Associate degree
Excellent written and verbal communication skills in a second language
Required Experience:
Exec
Employment Type
Part-Time
