Fraud Specialist

Discover. A brighter future.

We offer 100% remote combo or on site - its your choice!

And After you join the team Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.

With us youll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win We Get Better Every Day & We Succeed Together. And we mean it we want you to grow and make a difference at one of the worlds leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future while being the reason millions of people find a brighter financial future with Discover.

Job Description:

We know youre going to love it here! Discover has an outstanding culture and the employee experience is fantastic!

Our next classes start in June of 2025.
Weve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

10:00 AM - 3:00 PM EST (Ohio Delaware Pennsylvania Maryland New Jersey)

9:00 AM - 2:00 PM CST (Illinois)

8:00 AM - 1:00 PM MDT (Utah)

7:00 AM - 12:00 PM MST (Arizona)

Note: Shifts are Monday through Friday with weekends as assigned.

What Youll Do

• Responsible for resolving cardmember inquiries regarding a fraud or security related concern. Some examples include: verifying flagged transactions caller authentication reporting an account as fraud etc.

• Takes incoming calls and referrals from other departments and may make outbound calls at times.

• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

• If working from home you will need a quiet workspace so you can focus on our customers. Youll also need a minimum of 100 MBPS download/10 MBPS uploads from your internet provider. A wired connection is required.

• Well provide you with all the equipment you need! Monitors laptop keyboard mouse headset and amazing new hire training experience. Youll also have the best coaches to help you deliver the best service!

How Youll Do It

• Handles inbound servicing calls from customers; completes necessary fraud verification includes caller authentication transaction verification etc. utilizing excellent customer service skills.

• Collects necessary information and completes a fraud report when the customer confirms unauthorized account activity.

• Ensures proper follow-up or escalation of account based on call outcome.

• Makes outbound calls to verify account activity with the customer.

Qualifications Youll Need

Preferred Requirements

• H.S. Diploma or GED
• 1 years Call Center / Customer Service

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal state and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer telephone printer and calculator.
• Ability to communicate verbally. Ability to communicate in written form.

This position also requires completion of a series of activities designed to evaluate specific skills knowledge and qualifications related to this position.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#INDDFS #ZRDFS #Remote and #BI-Remote

A credit screening may be required for some roles within Discover Home Lending.

Application Deadline:

Compensation:

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical Dental Vision & Health Savings Account

• Short and Long Term Disability Life and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at .

What are you waiting for Apply today!

All Discover employees place our customers at the very center of our deliver on our promises to our customers each of us contribute every day to a culture that values compliance and risk management.

Discover a division of Capital One N.A. is an equal opportunity employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability protected veteran status or other legally protected status. (Know Your Rights)

Discover complies with federal state and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position to complete an application and/or to participate in an interview please email .Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicants qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check and we follow all applicable local laws including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.