Account Manager Lead

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About Certilogo

Certilogo is the worlds leading provider of connected product solutions that empowers brands to turn their physical products into digital media assets which deliver connected product services that convey trust generate engagement and drive circular and sustainable shopping.

Founded in 2006 Certilogos mission is to leverage product digitization to create trusted and authentic relationships between brands and consumers. The company was born against the backdrop of a concerning rise in counterfeit products due to the boom in global e-commerce. Prompted by the realization that there was no simple tool for consumers to reliably authenticate their purchases Certilogo set out to build a digital solution that would fill this gap.

This game-changing idea led to the development of a cutting edge proprietary SaaS platform based on Artificial Intelligence that is used by millions of consumers around the world to connect with the brands they love via smartphone.

With nearly two decades of experience Certilogo has long been a pioneer for secure product authentication and developed a security methodology Secure by DesignTM considered the global gold standard for digital product authentication in the fashion and luxury industry.

Over 80 brands have partnered with Certilogo with 1 consumer connecting every 3.8 seconds to instantly verify the authenticity of the products they purchase access content information and services offered through frictionless and curated branded journeys.

Certilogo was recently acquired by eBay group in 2023 and has continued to build on its mission to empower brands by elevating the customer experience and providing connected product solutions that convey trust generate engagement enable circular services and support sustainable business models.

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About the team and the role:

As part of our Account Management team this role is focused on significantly nurturing our international portfolio of brand clients mostly in the premium fashion luxury new luxury/streetwear and sportswear space. This will be achieved by creating upselling opportunities cultivating and developing existing relationshipsand leveraging opportunities generated within the wide international ecosystem in which we operate.

What you will accomplish:

Serve as the primary contact for key fashion accounts ensuring executive-level needs are met globally.

Monitor market trends and customer feedback to inform company strategies.

Lead and mentor the account management team fostering a culture of collaboration and learning.

Strengthen the account management team monitoring and KPIs

Travel internationally to maintain and strengthen client relationships.

Partner with Business Development and Marketing teams on strategic initiatives to enhance internal processes.

Develop and implement strategies and growth plans for global retail key accounts aligning with business objectives.

Conduct commercial negotiations to establish favorable legal and commercial frameworks in local markets.

Collaborate with cross-functional teams (Business Development Marketing Legal Finance Product) to meet account needs and strengthen partnerships.

Lead regular account reviews and joint business planning sessions with executive management to identify growth opportunities.

Coach and mentor Account Managers to enhance their skills and performance.

What you will bring:

Proven experience in account management particularly in growing businesses with complex products or solutions.

Strong strategic thinking planning and execution skills.

Excellent relationship-building and consultative selling abilities.

Management experience ideally in account management teams with a focus on growing the relationship with stakeholders and performance measurement

Fluent in English and Italian.

Extensive experience in managing international business relationships within ecommerce technology and fashion.

Strong analytical skills for reporting and performance data analysis.

Excellent time management and multitasking abilities.

Detail-oriented with a logical approach to problem-solving.

Preferred Qualifications:

Existing network in fashion.

Project management skills.

Familiarity with the MEDDIC sales methodology.

Experience in supply chain management

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