Housing Services Apprentice
Housing Services Apprentice
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1 Vacancy
Job Description
- East Suffolk Council - East Suffolk House Melton Suffolk IP12 1RT or Riverside Building Lowestoft Suffolk NR33 OEQ
- Year 1 - 16340 per annum; Year 2 22070 per annum (NLW)
- 37 hours per week
- Fixed Term 21 month training contract
- Start date 15 September 2025
East Suffolk Council is an exciting place to work delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.
We have an established and successful apprenticeship scheme which has seen over 80% of apprentices stay on beyond their apprenticeships to develop promising careers with the council. If you are looking for an exciting opportunity where you can earn money as well as gaining experience and a recognised qualification then look no further!
A unique opportunity has arisen for an enthusiastic apprentice to join East Suffolk Council as an Administration Apprentice in our Housing Services team.
Your role
The role consists of working as part of a small friendly team supporting East Suffolk Council tenants will all aspects of Housing.
This role will predominantly involve general administration handling telephone and email enquiries and processing client information on an in-house database. As the role progresses you will be trained on how to use our income maximisation software completion of tenancy audits and be involved in tenant engagement activities.
There will also be opportunities to shadow staff on estate inspections and home visits whilst supporting particular projects such as income recovery tenants census and engagement and satisfaction initiatives.
You will need:
Excellent interpersonal skills an aptitude for ICT and ideally 4 GCSEs at Grades 4 -9 or Grade C and above (or equivalent) including English and previous experience is required as full training will be provided however a passion to be a positive and professional ambassador for the council and provide the best experience for our customers is a must.
Apprenticeship open evening
We are pleased to announce that we will be holding two open evenings at our Melton and Lowestoft offices. This will give you the opportunity to find out more about East Suffolk Councils apprenticeship scheme learn more about each of our available opportunities direct from the placement managers and ask any questions you have. The open evenings are taking place on the following dates -
- 13 May 2025 5.30pm 7pm at the East Suffolk House Riduna Park Station Road Melton Woodbridge IP12 1RT
- 21 May 2025 5.30pm 7pm at the Riverside Offices 4 Canning Road Lowestoft NR33 0EQ
Please emailhr@to book your place at one of our open evenings.
Why work for us
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Counciltake a look at our video and hear why our employees think it is such a great place to work (YouTube).
Our apprentices have worked together to create avideo to tell you a little bit about their experience(YouTube) of being an apprentice at East Suffolk Council which we hope you find insightful.
Here are some of the main benefits:
- A fully funded and supported Level 3 apprenticeship qualification.
- Generous holiday entitlement (equivalent to 25 days a year increasing to 31 days after 5 years service plus bank holidays)
- Flexible working arrangements
- Local government pension scheme
- The opportunity to meet and work alongside other apprentices in the organisation.
- Great training and development opportunities to add to your CV.
- A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
- Discounts on mobile phones computers holiday and travel fashion and clothing health and beauty and many other products and services.
Please see our benefits brochure for further information (PDF).
For an informal discussion regarding this post please contact Elizabeth Allen by calling 0 or emailhr@.
If you think you could bring passion fresh ideas and a different perspective to East Suffolk Council we would like to hear from you!
Closing date: 16 June 2025
Interview date:Week commencing 30 June or 7 July 2025
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (docx).
Step 3 - Complete the online application and upload your statement. Please note CVs are not accepted.
For more information check out theHow to Apply section of our Career Site ().
Employment Type
Full-Time
