Customer Success Manager
Customer Success Manager
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1 Vacancy
Job Description
Position: Customer Success Manager
Working Hours: Full-Time 9:00 am - 6:00 pm Sydney Australian Time.
Salary: $2000 - $2500
Search: South Africa - strongly preferred for cultural and time zone alignment
About the Client:
Car Rental and Subscription Software: The all-in-one platform that empowers fleet owners to optimize utilization generate new revenue streams and simplify operations with flexible mobility solutions and fleet management.
About the Role:
As a Customer Success Manager (CSM) you will own post-sale client relationships focusing on onboarding adoption retention and expansion. You ll work across customer segments ensuring our clients see measurable value and stay engaged with our platform.
Role Responsibilities:
- Act as the main point of contact for your assigned customers from onboarding through to renewal
- Lead client onboarding and training ensuring smooth implementation and adoption
- Conduct regular check-ins and performance reviews to gather feedback and monitor engagement
- Collaborate with internal teams to relay customer insights and influence product improvements
- Support expansion revenue opportunities through consultative engagement (not direct sales)
- Troubleshoot client issues escalate as needed and follow through to resolution
- Maintain detailed documentation and contribute to scalable customer success processes
Requirements:
- 2 4 years in a Customer Success Account Management or client-facing SaaS role
- Strong relationship-building and communication skills across different customer types
- Proven ability to manage competing priorities and solve problems independently
- Comfortable challenging internal stakeholders to advocate for client needs
- Strong written skills with a habit of documenting workflows and feedback
- Technically fluent (no coding required but able to translate technical concepts to clients)
- Self-starter who thrives in a remote and fast-paced team environment
- Familiarity with tools like Zoho HubSpot Intercom or similar CRM/CSM tools is a plus
NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Employment Type
Full Time
