Learning & Development Partner (1232) - People, Performance & Development - SFO (157103)

The Learning & Development Partner

San Francisco International Airport (SFO) a dynamic and industry-leading airport seeks an experienced innovative professional with excellent communication and presentation skills to develop and present training programs.

The Learning & Development Partner develops and presents learning and development programs and curricula emphasizing supporting the employee experience through a lens of equity and inclusion. Your focus will be to constantly improve and innovate SFOs professional development programming by soliciting feedback from participants measuring learning outcomes and researching industry best practices. In addition the Learning & Development Partner will endeavor to make sessions as interactive and engaging as possible while creating a space for the learner experience to be as seamless as possible. This position reports to the Learning & Development Manager. The programs you will contribute to are essential to our vision of a workplace where anyone can belong and our commitment to delivering an equitable and inspirational employee experience.

Key Areas of Responsibility & Impact Include:

Learning Strategy & Stakeholder Engagement

• Develops and maintains strong stakeholder relationships and performance agreements aligned with organizational goals culture and ethical standards.
• Partners with leaders and stakeholders across all levels to align training programs with business priorities and strategic outcomes.
• Consults with airport-wide divisions and work sections to understand needs and propose tailored learning solutions including leadership development and workforce upskilling.

Needs Assessment & Instructional Design

• Conducts comprehensive learning needs assessments using interviews surveys reports and stakeholder consultations.
• Designs and adapts instructional content and learning materials informed by data performance gaps and target population needs.
• Selects and applies appropriate assessment tools to measure baseline competencies and evaluate learning impact.

Program Development & Delivery

• Designs develops and facilitates engaging learning programs workshops and conferences for diverse employee groups.
• Coordinates end-to-end training logistics including scheduling facility arrangements LMS requirements and other support.

Facilitation & Coaching

• Facilitates interactive sessions that promote inclusive team-oriented environments by managing group dynamics clarifying comments handling objections and encouraging respectful dialogue.
• Demonstrates strong presentation communication and interpersonal skills with the ability to coach influence and build trust across diverse teams.
• Provides instructional guidance to align delivery with learning goals and adult learning principles.

Evaluation & Continuous Improvement

• Collects and analyzes quantitative and qualitative data to evaluate training effectiveness identify improvement opportunities and inform decision-making.
• Prepares detailed evaluation reports and recommendations to improve program quality and learner outcomes.

Change Management & Cultural Competence

• Brings high emotional intelligence cultural humility and cross-cultural competency to support inclusive learning environments.
• Supports change management through tailored training and coaching that reinforce business alignment and performance expectations.

• Performs other functions outlined in the 1232 Classification.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Note: Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  All work experience education training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. 

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility disqualification or may lead to lower scores.

Selection Procedures:

The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  Depending on the number of applicants the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes: Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance:

Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check including FBI fingerprints and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1 every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit  begin the application process.

• Select the Im Interested button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and therefore it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking applicants should set up their email to accept CCSF mail from the following addresses (@ @ @ @ @ @ @ @ @ @ @ @ @ @ and @).

Applicants will receive a confirmation email from  that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information:  If you have any questions regarding this recruitment or application process please contact the exam analyst Susan Vang-Chan at

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.