Account Manager, Premium Club Retention - Toronto Raptors

As a part of the Membership Team you will be responsible for establishing and retaining relationships with a dedicated book of business. This book of business will be comprised of Toronto Raptors Member accounts. You will be accountable for servicing & renewing a Raptors Member book of business to achieve league leading retention rates and service. As part of the team you will also be responsible for supporting the achievement of our annual department objectives. The successful candidate should have an innovative mindset that is able to problem solve and thrive in a fast-paced environment.

• Meet or exceed renewal targets during all annual retention campaigns.
• Meet or exceed all Dashboard targets.
• Provide exceptional service through inbound and outbound calling campaigns and client meetings.
• Maintain established client relationships; servicing all existing Member accounts.
• Drive an emotional connection between Members and our brand through supporting the ideation development and execution of engagement programs.
• Support to all other service initiatives and programs as required including but not limited to the Member relocation events game day duties and various Member networking events both in and out of venue.
• Maintain proper financial administration and balancing for all accounts.
• Participate in strategic and innovative thinking exercises to challenge the status quo.
• Work in conjunction with the entire Ticket Sales Membership teams to reach department goals and objectives.
• Participate in special projects and perform other related duties as requested

Qualifications :

Note: Before reviewing the qualifications listed below we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the Message to the Hiring Manager section of our online application.

• 1-2 years of experience in developing sales and service relationships is ideal
• TicketMaster and/or ARCHTICS knowledge is an asset but not essential
• Salesforce knowledge is an asset but not essential
• An ongoing awareness and responsiveness to client satisfaction
• Demonstrated ability to build and develop professional relationships
• Confident user of Microsoft 360 - Word Excel Outlook PowerPoint
• Skillful at listening understanding and communicating effectively
• A One-Team approach toward departmental and company-wide goals
• Proven to perform well under pressure; manage multiple priorities simultaneously
• A self-starter with a mature professional attitude and presence
• Alert and receptive to shifting demands within a fast-paced changing environment
• Comfortable and capable of delivering within a deadline-driven environment utilizing time management
• and organizational skills
• Available to work evenings weekends and holidays as required
• A positive approach incorporating integrity confidentiality and discretion

Additional Information :

Apply by: June 5 2025

We thank all applicants for their interest however only those selected for an interview will be contacted. 

At MLSE we are committed to building an equitable diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity gender expression age record of offences marital status family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. 

Remote Work :

No

Employment Type :

Full-time