Desktop Support Analyst
Desktop Support Analyst
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Job Description
We are currently seeking a Desktop Support Analyst to join our team. The Desktop Support Analyst will be responsible for setting up and configuring machines for new hires and existing employees as well as troubleshooting hardware and software issues at the endpoint level. Candidates should have a minimum of three years of relevant experience and a solid understanding of Microsoft applications and the Windows environment. Flexibility with working hours is important as the team supports users across multiple time zones including occasional after-hours support Join us in this full-time permanent role and be a champion of diversity and inclusion.
*Contract:12 months
Duties & Responsibilities:
- Provide technical support for resolution or escalation of desktop/workgroup related problems or requests initiated by internal customers within prescribed service levels.
- Provide initial point of contact for technical problems and perform troubleshooting tasks problem diagnosis resolution or escalation.
- Requires a general knowledge of hardware and software components local to the desktop and as they relate to the network.
- Experience with installations of a variety of large engineering software suites will be considered an asset.
- Setup installation configuration and troubleshooting of desktop hardware and software. (Windows 10/11)
- Purchase configuration and troubleshooting of mobile hardware. (Mostly iOS with deployment via ABM & Intune)
- Purchase & installation of a variety of computer peripherals including installation of graphics cards RAM etc.
- Communicate open items and issues to key stakeholders including management.;
- Assume additional responsibilities as assigned/required.
- Shipping and Receiving IT Assets between Offices and Field Sites.
- Ensure stock & build rooms are clean and organized maintaining a safe work environment
Qualifications :
- A diploma in a computer science information systems or computers discipline or proven experience in the described role
- Minimum 3 years help desk customer service experience as well as hands-on desk side support (2nd level).
- Knowledge of an Incident Tracking and Knowledge Base system is an asset.
- Specific experience and/or training in Microsoft Office Suite problem solving (specifically Teams SharePoint).
- Experience in remote desktop support an asset.
- Proven capabilities in the following technologies or systems: Microsoft Endpoint Manager (Intune) Windows 11 Microsoft cloud end user applications (specifically SharePoint Teams Outlook & Office)
- Working knowledge of EntraID and Active Directory
- Experience supporting Xenapp/Xendesktop environments
- Working knowledge of Citrix Environment
- Multi-tasking and coordination skills in a high pressure and fast-paced environment
Additional Information :
Our culture is guided by our Mission and Values these shape how we treat one another our Clients and how we achieve excellence. Bantrel has a long and vibrant history of local community involvement employee volunteerism and corporate philanthropy.
We offer a competitive compensation package a great learning environment interesting & challenging work and the opportunity for career advancement.
As part of the recruitment process successful clearance of applicable pre-employment checks is required which may include Criminal Background/Police Information check Drug & Alcohol test Reference checks as well as submittal of Provincial Drivers Abstract. Please note only those candidates selected for interview will be contacted - all other resumes will be retained for future consideration. No phone calls or unsolicited agency resumes please. AI technology is utilized by Bantrel as part of our recruitment process.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
