GOC Technical Operations Lead (ToL) â Oracle, SQL & GoldenGate DBA
GOC Technical Operations Lead (ToL) â Oracle, SQL & GoldenGate DBA
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Salary Not Disclosed
1 Vacancy
Job Description
Role Overview:
We are looking for a proactive and technically strong Technical Operations Lead (ToL) to join our Global Operations Center (GOC). This role blends hands-on Oracle DBA and GoldenGate expertise with operational leadership and coordination responsibilities. ToLs serve as the link between technical execution service management and GOC leadershipensuring smooth operations fair workload distribution and consistent collaboration across shifts and regions.
Key Responsibilities:
Daily Operations Leadership: Manage daily workload distribution (SMT mailboxes T&R) within the local shift. Ensure fair allocation smooth handovers and adherence to shift-wise priorities in the 24/7 Follow-the-Sun (FTS) model.
Oracle DBA & GoldenGate Ownership: Oversee Oracle DB operations including monitoring tuning patching backups (RMAN/logical) cloning and upgrades. Lead GoldenGate replication support and ensure operational continuity.
Technical Escalation Point: Provide advanced troubleshooting assist with incident resolution and support peers with guidance and best practices. Collaborate with global technical teams for cross-location issues.
Team Guidance & Development: Mentor team members offer real-time feedback and contribute to the GOC training and knowledge-sharing initiatives in coordination with LOT Leads.
Service Execution Excellence: Ensure task closure data accuracy in SMTs and operational hygiene. Track performance metrics and work with service stakeholders for reviews and process improvement.
Knowledge Management: Drive documentation practices using tools like Docupedia and KMS. Promote a culture of reusable knowledge and continuous improvement.
Quality Process & Risk: Ensure process adherence operational consistency and compliance with internal standards. Proactively flag risks and implement preventive actions.
Technical Expertise Required:
Oracle Database Administration (12c 19c)
Oracle GoldenGate setup and operations
OEM monitoring performance tuning
Backup and recovery (RMAN/logical)
RAC ASM patching and upgrades
Database migration and new DB creation
OS: Linux UNIX Windows
Incident/ticket tools (e.g. ServiceNow BMC Remedy SMT)
Broad understanding of IT Infrastructure
Education:
B.E in computer science IT or related field (or equivalent experience)
Preferred Qualifications:
ITIL Foundation Certified
Experience with cloud DB platforms (OCI AWS Azure)
Automation exposure (Shell Python Ansible)
Strong communication and documentation skills
Qualifications :
BE/ B Tech or Equivalent
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
