Technical Solutions Engineer
Technical Solutions Engineer
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Job Description
Who Youll Work With
The TSE works in a non-silo environment supporting all of Aristas products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreations in a dedicated lab environment.
What Youll Do
- Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.
Respond to customer product inquiries via telephone or via email.
Resolve customer concerns raised during installation operation maintenance or product application or compatibility matters.
Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
Document customer communication and recurring technical issues to support product quality programs and product development.
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required as is the ability to triage. As we are continually releasing new features and products a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development both in diagnosing problems as well as communicating them in multiple technical contexts. Thus excellent written and verbal communication skills are a must as is a collaborative approach.
Qualifications :
Working knowledge of networking industry products and protocols
Minimum of 5 years hands-on experience and a combination of the designing deploying configuring supporting troubleshooting debugging and administering of the following network protocols and technologies
Clos Fabric (Spine and Leaf) AAA/RADIUS/TACACS ACL ARP BGP DHCP 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces EVPN IPSec IPv4 & IPv6 LACP LLDP MACSec NAT OSPF Multicast QoS Sflow STP VLAN VRF VXLAN SD-WAN
Experience with troubleshooting tools such as IXIA tcpdump and Wireshark (or similar packet generation and analysis tools) is highly desired
A strong comfort level with Linux is highly desired
Familiarity with programming/scripting (C Java Python Perl JavaScript shell)/ Cloud Environment/Automation a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
