Key Accounts Management Specialist | With Laboratory or Food Manuf Experience

Primary Responsibilities:

Generate and capitalize on new sales and business opportunities in order to meet required revenue targets within defined areas of responsibility.
Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
Meet assigned sales targets as set by the Business Manager KAM Head or KAM Manager.

Specific Responsibilities: 

In conjunction with overall sales strategy create sales and marketing plans to grow SGS revenue for designated industry market segment accounts and/or geographical location.
Identify research plan contact potential clients to establish new business in order to achieve targeted revenue growth
Anticipate and identify clients needs and concerns and translate those into sales opportunities.
Prepare service proposals service agreements and tenders customized to clients requirements within set deadlines.
Ensure accurate timely submission of all information as requested by clients up in a professional manner ensure follow.
Prepare and submit timely and accurate reports (Weekly Activity Plan and Weekly Activity Report) of sales activities especially client visits/calls.
Resolve customer complaints by addressing the root cause of the problems facilitating the development of solutions with the team preparing reports and making recommendations to managers.
Monitor customer satisfaction
Maintain positive relationships with current and potential clients through regular contacts.
Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business.
Support marketing strategy and business development teams as appropriate.
Monitor market trends and competitors strategies activities and pricing.
Assist in invoicing and provide assistance to collection as determined by the Division Manager.
Maintain awareness and understanding of all SGS services ensuring that the full range of SGS services are presented to new and existing clients to maximize sales opportunities

Forward potential opportunities to other Business Lines as appropriate and promote collaboration to ensure successful conversion.
Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training education or development as programmed by his/her immediate superior.
Complies with the Quality Health and Safety Environment and Energy (QHSEE) policies and supporting objectives including but not limited to:

o Demonstrates strong obligation to SGS QHSEE policies procedures and work instructions by actively participating in meetings projects and events completes required training intervenes in unsafe situations refuses unsafe work and complies fully with all applicable laws and regulations related to HSEE
o Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
o Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements and in accordance with SGS Environmental Management System requirements
o Reports all incidents including near misses and hazards that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
o Efficiently uses all equipment including safety equipment and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
o Maintains a safe and tidy worksite according to the organizations 5S program and guidelines
o Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
o Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
o Fulfills the requirements needed in the success of the QHSEE Management System
o Recognizes the potential consequences of not following the established policies procedures and guidelines including not fulfilling the organizations compliance obligations

Qualifications :

Profile:

College graduate of any business marketing food science/technology chemical agriculture life science or related course.
Experience in the related field covered by corresponding position is an advantage.
A minimum of 2-3 years of experience in the sales field with a successful track record.

Additional Information :

Experience/Technical Knowledge

• Core (Integrity Work Standard Customer Service Orientation Communication) Professional / Technical knowledge Functional (Organization skill Analysis / Problem Assessment Attention to Details / Quality orientation and Judgment / Problem-solving).
• Computer-literate laboratory-oriented communication skills can work on weekends and on shifting schedule whenever required.
• State of the art selling techniques and an ability to translate these skills into tangible results.
• Extensive knowledge of the related field (stakeholders trends/shifts competitors processes regulatory frameworks).
• Ensure new services are offered at acceptable margins within operational capacity.
• Ability to write appraise and negotiate detailed contracts and commercial agreements.
• Ability to present detailed concepts to an audience or group of clients.
• Ability to adopt a flexible approach to work and react effectively to a rapidly changing environment.
• Ability to work under own initiative and with a high degree of autonomy.
• Knowledge of IT systems particularly MS Office applications.
• Excellent communication skills.
• Team player.
• Ability to listen and identify client needs and requirements.
• Service oriented mindset.
• Organization skills.
• Accountability results driven.
• Exhibits enthusiasm and perseverance.
• Ability to travel sometimes at short notice.
• Valid drivers license is an advantage but not a requirement.

Remote Work :

No

Employment Type :

Full-time