Sr. Technical Program Manager (11 to 14 years)
Sr. Technical Program Manager (11 to 14 years)
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Job Description
The Engineering 360 team plays a crucial role in overseeing and coordinating comprehensive end-to-end delivery within the Acceptance Solutions organization. Our primary goal is to manage end to end to end delivery via well-groomed technical requirements streamlined planning and prioritization processes and ensuring seamless delivery across regional strategic client and technology programs on an enterprise-wide scale. By managing intake requests addressing cross-portfolio dependencies and enhancing communication channels we strive to boost efficiency transparency and accountability to produce and release cutting edge reliable safe secure payment solutions. Our team is dedicated to delivery on roadmap commitments and driving continuous improvement through the use of AI automation and advanced tooling.
This Senior Technical Program Manager position in the Acceptance Solutions Engineering 360 Portfolio Orchestration group requires an experienced professional with strong technical experience and skill sets who understands how to bring all the key technology and platform components and services together to make sure we can deliver scalable and robust products and solutions. The ideal candidate should have the ability to envision and manage all key activities and dependencies resolve technical challenges between the different functional groups Product Operations & Infrastructure Cybersecurity and Product Development (PD). Drive Project Intake requests milestone planning dependency management cross portfolio coordination and stakeholder communications. Ability to flex between the strategic and the tactical understanding of the technical design and be able to resolve any technical issues or problems that may arise. Require outstanding verbal and written communication skills and a high level of energy and flexibility to get things done and thrive in a fast-paced team-oriented technology environment.
Essential Duties and Responsibilities
Efficiently manage the intake of work from strategic clients and regions to ensure alignment of client needs with our product portfolio capabilities
Evaluate and promote clear unambiguous requirements with clear easy to measure outcomes
Partner with client-facing teams to ensure clear definition of value and alignment with organizational objectives
Partner with product teams to ensure idea suitability for product roadmaps.
Partner with tech leads to ensure technical feasibility and capability within portfolio
Coordinate and manage cross-portfolio programs and their dependencies. I ensure seamless execution and delivery across multiple product lines technology upgrades migrations security remediations and compliance gaps.
Take project requests from ideation through intake then into effective planning & prioritization across portfolios
Create cross portfolio program plans and communication plans
Track programs against plan risk and dependency management adapt to change and re-baseline plan when needed
Ask thoughtful technical and operational questions to help bring the entire program plan together and execute in the most effective way
Enhance internal and external communication to keep stakeholders informed. Provide transparent and comprehensive reporting to support decision-making.
Create stakeholder reports that provide consistency in format clarity in message and accuracy in information
Provide the ability to self-serve reporting via existing tools and across various user roles i.e. live roadmaps for clients / regions in Jira Align
Provide transparency into intake backlogs Epic creation and regional / client priorities before quarterly planning cycles
Promote create and maintain multi-quarter roadmaps for portfolios regions clients and technology programs
Promote and drive continuous improvement initiatives within the team and organization. Implement best practices and innovative solutions to enhance portfolio management
Dismantle not fit-for-purpose processes by identify and eliminating waste in intake planning and program execution
Leverage AI and automation to reduce or eliminate tedious work and provide time back for training and development
Lead retrospectives generate and drive org-wide roadmap of improvements promote inspect and adapt culture in E360 across portfolios and within portfolios
Encourage hands-on involvement by advocating and participating in coding POCs etc.
Monitor Objectives and Key Results (OKRs) to measure success using data-driven insights to make informed decisions and drive performance improvements
Influence change that increases team performance at a sustainable pace
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
Minimum of bachelors degree or equivalent
Preferred Qualifications
8-10 years of work experience with a Bachelors Degree or
6-8 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or
4 years of work experience with a PhD
Deep knowledge of technology software development life cycle engineering
operations platform components & services databases etc.
Good prioritization negotiation and communication skills
Experience with other Lean/Agile framework and methods i.e.: Kanban SAFe XP
etc
Strong written and oral communication skills
Decisive but inclusive decision making in a fast-paced environment
Ability to work independently with light supervision
Proficient in at least one agile project management tool: Rally Jira Version One
etc. Jira/Jira Align preferred
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
