Guest Service Associate
Guest Service Associate
Posted on :
30-05-2025
Employer Active
1 Vacancy
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Job Description
Prime Function:
- Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
- Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)
Key Responsibilities:
People Management
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints requests or inquiries regarding the food and services.
- Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation productivity morale and guest service.
Financial Management
- Identify optimal cost effective use of the resources and educate the team on the same.
Operational Management
- Responsible for set up of all operating equipments and ensure to inspect linen and condiments before the service.
- Ensure to be familiar with all dishes on the menu.
- Ensure clearance of all soiled chinaware glassware silverware from the guest table and re-set the table for the next arrival
- In the absence of the Assistant Manager - Guest Service ensure to take guest orders advice guests on specials menu options maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Ensure that all guest queries inquiries and requests are attended to in a helpful professional yet warm and friendly manner.
- Ensure to handle the luggage in a courteous and efficient manner.
- Control room inventory and assign room per guest needs.
- Ensure to be familiar with the property lay out fire exits and elevator locations.
- Report any equipment malfunction emergency situations or suspicious persons to the Guest Service Manager.
- Ensure that breakage pilferage and spoilage are kept to a bare minimum.
Occupational Health & Safety
Employee Responsibility
All employees are responsible for complying with the relevant OHS&E legislation and policies.
This will include in particular:
- Taking care of themselves and others.
- Co-operating with Accor Hotel instructions including Safe Work Method Statements Safety and other Procedures and Training.
- No interfering with or misusing safety equipment.
- Reporting all hazardous situations.
- Following all reasonable instructions from a manager
Replacement and Temporary Mission:
Be ready and responsible for any job which may be assigned by the Management.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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