Front Office Team Leader
Front Office Team Leader
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Job Description
What will you be doing as a Front Office Team Leader
Looking after the guests and ensuring they have an incredible experience with us
Coaching & Training the Team members
Supervise and support of the Front Office team.
Handling any guest complaints
Direct daily front office operations.
Supervise front talent and help out with accounting problems.
Ensure department policies and procedures are understood by all employees and observed in tasks performed.
Perform any other duties as directed by the Front Office Management
Qualifications :
What are we looking for
- A warm friendly personality and a passion for hospitality.
- Supervisory or team leader experience in hospitality.
- Confidence to manage shifts and work independently.
- Strong communication skills and a natural problem-solver.
- Flexibility to work weekdays and weekends.
- A calm organised approach under pressure.
- Excellent communication with both guests and the team.
Additional Information :
Why Join Us
- Competitive salary and benefits package including pension additional holidays with service a Recommend a Friend program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
A little more information:
To help you navigate your role and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Receptionist you will become part of a friendly team of 40 talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guests perspective is key so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more Get in touch with us. We would love to hear from you.
One more thing
By working at the Ibis Cambridge Central Station you will be part of the Accor network worldwide hospitality leader. With us you can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
