Help Desk/Service Desk Tier II Technician (MCITP) and (MCSA)
Help Desk/Service Desk Tier II Technician (MCITP) and (MCSA)
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Job Description
Help Desk/Service Desk Tier II Technician with MCITP and MCSA
Premier Enterprise Solutions is looking for a Help Desk Tier Specialist with 5 years experience who can perform Tier II tasks. This position will collaborate with IT Specialists to provide user support service for the USAID/OIG user community.
This position is 100% onsite located in Washington D.C. Veterans are encouraged to apply
Active Secret clearance required
Certifications required:
- Microsoft Certified IT Professional (MCITP) and Microsoft Certified Systems Administrator (MCSA)
Tier II Duties and Responsibilities: Hardware and Software Management
- Maintain user PCs including upgrades and configuration
- Maintain inventory of all equipment software and license users
- Update and maintain procedures for desktops system operations and product assembly
- Installation to include machine imaging and security update maintenance
- Provide support for operating system and/or application software initiatives and ensure that current releases of software products are in use
- Perform testing to ensure operability efficiency and compliance with existing standards
- Ensure appropriate on-site repairs are successfully completed
- Provide support in all aspects of user setup user access to resources system patching antivirus video conference printers/copiers/ and general hardware and software components
- Resolve complex hardware and software configuration and network access problems
- Ensures that IM asset tracking inventory database remains current and excess equipment is properly labeled and processed for disposal
- Install and configure desktop equipment for efficient operation including moving employee workstations
- Install and configure desktop software for proper integration with USAID/OIG supported equipment and devices including but not limited to moving employee workstations
Required Qualifications:
- 5 years of Tier II experience
Desired/Preferred Technical Qualification:
- Familiarity with BMC Footprints Ticketing System
Required Certifications:
- Microsoft Certified IT Professional (MCITP) and Microsoft Certified Systems Administrator (MCSA)
- One of the Desired/Preferred IT Industry Certifications listed below
- CompTIA A or Network or Security
- Microsoft Certified Desktop Support Technician (MCDST)
- Microsoft Certified Technology Specialist (MCTS)
- Microsoft Certified: Azure Administrator Associate
- Help Desk Institute (HDI)
- Information Technology Infrastructure Library (ITIL)
Required Clearance:
- Active Secret
The OIGs applications and services will change over time. All personnel on contract shall adapt to the evolution of the USAID OIGs technology landscape.
Premier Enterprise Solutions offers full-time employees a comprehensive and competitive benefits package including paid vacation sick leave holidays health insurance life insurance military leave training tuition reimbursement a wellness program short- and long-term disability 401(k) retirement plan with company matches/immediate vesting commuter benefits and more.
It is Premier Enterprise Solutions policy to promote equal employment opportunities. All personnel decisions including but not limited to recruiting hiring training promotion compensation benefits and termination are made without regard to race creed color religion national origin sex age marital status sexual orientation gender identity veteran status disability or any other characteristic protected by applicable federal state or local.
Required Experience:
IC
Employment Type
Full-Time
