Revenue Cycle Management Specialist (Centennial DX)

Objective:

Drive the efficiency and effectiveness of our Accounts Receivable department by providing strategic leadership fostering team development and implementing best-in-class revenue cycle management practices. This role is instrumental in optimizing cash flow ensuring compliance and building strong relationships with internal and external stakeholders.

Responsibilities/Daily Tasks:

• Clearly define roles and responsibilities establishing measurable individual and team goals.

• Proactively monitor team productivity and performance providing timely feedback and coaching.

• Conduct regular performance reviews (quarterly and bi-annually) fostering a culture of continuous improvement.

• Develop and deliver comprehensive training programs to enhance staff expertise in AR processes and industry best practices.

• Effectively manage employee scheduling vacation requests and ensure consistent shift coverage.

• Mentor and build strong relationships with team members promoting a positive and collaborative work environment.

• Monitor and analyze key AR metrics (KPIs) identify trends and implement strategies to optimize performance.

• Continuously evaluate and improve AR operations recommending and implementing process enhancements.

• Deliver measurable results against defined scopes of work providing regular and insightful reports to management.

• Maintain up-to-date knowledge of healthcare revenue cycle management trends regulatory changes and payer-specific rules particularly in toxicology and clinical laboratory billing.

• Facilitate regular meetings with internal department managers to share information identify areas for improvement and address company-wide issues.

• Serve as the point of escalation for high-level concerns involving clients payers and patients resolving issues effectively and professionally.

• Communicate clearly and persuasively both orally and in writing to diverse audiences.

Education and Experience:

• Bachelors Degree preferred

• Five or more years of hands-on experience driving results in a fast-paced Revenue Cycle Management (RCM) setting.

• Two-plus years of demonstrated management expertise including team leadership performance optimization and strategic decision-making.

• Proficiency in AR software and relevant industry tools.

• Strong understanding of healthcare compliance and clinical laboratory billing.

• Expertise in leveraging data analytics to drive informed and impactful business decisions.

• Demonstrated ability to achieve business results while fostering employee engagement and retention.

• Strong leadership interpersonal communication and motivational skills.

• Telcor Practice Management System experience.

• Experience / understanding of Artificial Intelligence automation and analysis.

Quality Standards:

• Team player who will lead by example and promote a positive work culture when partnering with internal/external business partners.

• Demonstrates initiative personal awareness professionalism and integrity and exercises confidentiality in all areas of performance.

• Follows all local state and federal laws concerning employment including but not limited to I-9 Harassment EEOC Civil rights and ADA.

• Follows OSHA regulations and site protocols policies and procedures.

• Follows HIPAA compliance privacy safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks methods and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours meal and rest breaks and maintains satisfactory personal attendance in accordance with guidelines.

• Consistently adheres to time management policies and procedures.

• Completes job responsibilities in a quality and timely manner.

Physical Requirements:

Periods of sitting typing standing packing and lifting packages up to 25 lbs.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelors (Required)

Experience:

• Revenue cycle management: 5 years (Preferred)
• Management: 2 years (Preferred)
• Laboratory Billing: 2 years (Required)

License/Certification:

• Certified Professional Coder (Required)

Required Experience:

Unclear Seniority