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You will be updated with latest job alerts via emailAs a ServiceNow Technical Expert you will:
Administer and troubleshoot the ServiceNow platform and components (e.g. MID Servers).
Support and enhance ITSM/CSM functionalities through evolutive maintenance.
Manage and improve CMDB and data quality.
Monitor and troubleshoot integrations between ServiceNow and other corporate systems.
Coordinate ServiceNow releases and platform upgrades across environments.
Conduct testing of new features releases and platform functionalities.
Collaborate with internal users/customers to handle incidents and service requests.
Communicate with ServiceNow to address platform-related incidents.
Share knowledge with internal teams and conduct training when necessary.
You will contribute in several key roles:
Platform Administrator Oversee instance management and junior team guidance.
Business Analyst Translate service requirements into technical configurations.
Integration Expert Analyze failures and improve interface performance.
CMDB Manager Ensure CMDB/CSDM vision alignment and data quality.
Low-Code Developer Support catalogue creation and plugin deployments.
CMDB configuration data quality control and CSDM data modeling
Monitoring performance managing archiving system properties and integrations
Instance cloning update set migration upgrade planning and health scanning
Plugin management error remediation notification setup and level 3 support
Drafting and maintaining operational documentation
ITIL Foundation certification with demonstrated ITIL process experience
ServiceNow System Administrator Certification
ServiceNow Implementation Specialist Certification
Hands-on experience in ITSM CSM HRSD SPM App Engine
Solid understanding of ServiceNow CMDB and CSDM
Experience with XML SOAP REST APIs
Basic JavaScript for customization
Strong analytical and troubleshooting skill
Oral and written fluency in English or French is required
Proficiency in both languages is preferred
Full-Time