ServiceNow Technical Expert
ServiceNow Technical Expert
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Job Description
Key Responsibilities
As a ServiceNow Technical Expert you will:
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Administer and troubleshoot the ServiceNow platform and components (e.g. MID Servers).
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Support and enhance ITSM/CSM functionalities through evolutive maintenance.
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Manage and improve CMDB and data quality.
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Monitor and troubleshoot integrations between ServiceNow and other corporate systems.
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Coordinate ServiceNow releases and platform upgrades across environments.
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Conduct testing of new features releases and platform functionalities.
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Collaborate with internal users/customers to handle incidents and service requests.
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Communicate with ServiceNow to address platform-related incidents.
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Share knowledge with internal teams and conduct training when necessary.
Expertise Areas
You will contribute in several key roles:
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Platform Administrator Oversee instance management and junior team guidance.
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Business Analyst Translate service requirements into technical configurations.
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Integration Expert Analyze failures and improve interface performance.
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CMDB Manager Ensure CMDB/CSDM vision alignment and data quality.
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Low-Code Developer Support catalogue creation and plugin deployments.
Core Activities Include
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CMDB configuration data quality control and CSDM data modeling
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Monitoring performance managing archiving system properties and integrations
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Instance cloning update set migration upgrade planning and health scanning
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Plugin management error remediation notification setup and level 3 support
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Drafting and maintaining operational documentation
Required Skills and Certifications
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ITIL Foundation certification with demonstrated ITIL process experience
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ServiceNow System Administrator Certification
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ServiceNow Implementation Specialist Certification
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Hands-on experience in ITSM CSM HRSD SPM App Engine
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Solid understanding of ServiceNow CMDB and CSDM
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Experience with XML SOAP REST APIs
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Basic JavaScript for customization
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Strong analytical and troubleshooting skill
Oral and written fluency in English or French is required
Proficiency in both languages is preferred
Employment Type
Full-Time
