Reverse Logistics Specialist
Reverse Logistics Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the role:
We are a fast-paced creative and customer-oriented team with employees in San Francisco Atlanta and London. We are looking for a specialist to help lead our North American Returns and Fulfillment team. This opportunity requires someone who holds the customer experience as paramount and thinks across groups to enable an operation that runs like clockwork.
Our customers range from small businesses to Fortune 500 companies. It is a high growth business that demands operational enhancements in process applications and business systems automation. Candidates must be demonstrated leaders as this is a large team spread over 2 locations.
This is an onsite position open to candidates based in Louisville Kentucky.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
- You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
- Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
- You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
In this role you will:
- Interface with Reliability and Operations teams to understand program priorities and timelines
- Coordinate and manage the repair and refurbishment process for returned items at our US-based 3PL locations
- Evaluate the condition of returned goods and determine appropriate disposition
- Provide support to day to day Returns and Fulfillment operations
- Provide regular direction on priorities and team activities
- Main point of contact for day to day escalations
- Help ensure flawless execution during end-of-quarter periods
- Assist with inventory and quality engineering related projects for our hardware cables and accessories
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- Ability to work onsite 90-100% in Louisville Kentucky
- Domain expertise in sales order processing for B2B business like SaaS hardware or software products
- 2 years experience as an operations manager or relevant experience in operations field required
- B.A./B.S. required preferably in a business or operations discipline
- Familiarity with reverse logistics refurbishment and material review board processes
- Strong spoken and written language skills for working with multiple teams and publishing documentation
- Familiarity with many business systems solutions for order modifications and handling fulfillment transactions between applications
Required Experience:
Unclear Seniority
Employment Type
Full Time
