Head of Customer Insights & UX Strategy (f/m/x)
Head of Customer Insights & UX Strategy (f/m/x)
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Job Description
About us
At Zeiss Digital Partners (ZDP) we have a clear goal: Enabling and accelerating the digital transformation of ZEISS @speed and @scale. We develop digital solutions jointly with the ZEISS business units and accelerate innovation that delivers a future value for our customers and our company. Digital Business Innovation within ZDP is a cross-functional team building digital solutions and business models as well as driving strategic digital programs. We apply customer-centric methodologies like Design Thinking and Voice of the Customer and combine those with our business and strategy acumen. Join us as Head of Customer Insights & UX Strategy in the Design & Insights team to shape and contribute towards the success of the digital transformation at ZEISS.
Your Role
As a line manager lead a team of User Insight & UX Strategy Experts of different levels in Munich who work in cross-functional teams to develop future products and services based on customer & user needs; end to end responsibility from hiring to people & career development and staffing
Acquire and set up / scope meaningful strategic Design Thinking projects for all ZEISS business units - ranging from medical technology to microscopy or semiconductor business; be responsible for high quality outcomes and seamless collaboration
Act as a reliable partner for the ZEISS business units and key stakeholders - from explorative early innovation phases to agile implementation quickly moving from hypotheses to MVPs and implementation
Work with and guide interdisciplinary teams from designers to business or tech experts
Challenge and support the further development of methodologies from Design Thinking to Futures Thinking e.g. within internal strategic initiatives
Foster a positive and inclusive team culture by building a strong sense of community; encourage open communication collaboration and continuous feedback to create an environment where team members feel valued supported and empowered
Help to build and manage meaningful partnerships and grow our internal and external network
Your Profile
A Masters degree in User Research related studies (e.g. sociology human-computer interaction psychology anthropology design ) or an equivalent work experience
Deep know how in Design Thinking and User Insights methodologies a convincing track record that shows your ability to move from early-stage customer insights to MVPand implementation
Multiple years of work experience in a leading research & innovation agency or in an in-house innovation department gained during the last 8 years
Many years of line management experience in Innovation / UX Research (incl. Research Ops accountability)
Convincing leadership skills like empathy strategic thinking entrepreneurial thinking problem solving skills and pragmatism where needed
Strong scoping project planning and stakeholder management skills
Strong verbal and written communication & presentation skills in English and German
Your ZEISS Recruiting Team:
Vanessa ReileRequired Experience:
Director
Employment Type
Full-Time
