Intensive Case Manager at The Rebuilding
Intensive Case Manager at The Rebuilding
Posted on :
30-05-2025
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1 Vacancy
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Job Description
Full Time Intensive Case Manager at The Rebuilding
Start Date: ASAP
At Shelter Nova Scotia we provide places to stay and services to promote stability for marginalized individuals. You will contribute to a community without judgement with spaces and places for people to belong.
About the Facility
The Rebuilding is a supported apartment complex for 19 individuals who identify as male or are gender diverse. It offers individual housing for tenants referred from the community by name list. Employees are available to support tenants on a 24/7 basis and are on-site daily. The rooms are a selection of bachelor and one bedroom units.
Requirements
Successful candidate must have post-secondary experience
Favourable Criminal Record Check and Child Abuse Registry Check will be required
Must have Standard First Aid/CPR Level C or be willing to acquire within the first 6 months of employment.
A valid drivers license own vehicle and insurance and a current drivers abstract that is satisfactory
Hours of Work
72 to 96 hours per biweekly pay period on a scheduled rotation of 12 hour shifts including days nights and of 84 hours biweekly.This is an awake position staff are required to stay awake alert and vigilant at all times while on duty.
Salary
$27.02 per hour (as per Collective Agreement)
Application Deadline
Friday June 6th at 8:00am
Benefits
- 2 weeks vacation (84 hours) Upon completion of probation
- 8 paid personal days (96 hours) 2% RRSP Match
- Employee Assistance Program (EAP)Health & Dental
Shelter Nova Scotia is committed to building a diverse and inclusive community without judgement. We value people for who they are the uniqueness they bring and the opportunities to learn from our differences. We welcome applications from members of diverse communities.
Job Description: Intensive Case Manager at The Rebuilding
Shelter Nova Scotia located in Halifax is a not for profit charitable organization governed by a volunteer board of professionals and operated by skilled employees. We believe in a community where everyone has a safe and affordable home.
Summary: To be responsible and accountable to the House Manager of The Rebuilding and the Director of Housing of Shelter Nova Scotia for promoting client transition from shelter to housing while promoting eviction prevention and providing quality support and assistance to tenants who reside in our housing facilities or within the community.
Responsibilities
Tenant Service Delivery
Capacity and willingness to become proficient in the policies procedures structure mission and mandate of Shelter Nova Scotia
Ability to adhere to a strict policy of confidentiality code of conduct policies and procedures
Proven verbal and written communication skills
Behave in a calm professional manner
Must possess a mature professional outlook with an ability to experience sound judgement while treating clients with dignity and respect
Proven attention to details and organizational skills
Proven administrative skills
Above average interpersonal skills with energy and enthusiasm
Ability to remain awake alert and vigilant at all times while on duty
- Identify and advocate for individuals housed in one of our programs experiencing homelessness or at risk of homelessness and refer to community programs as appropriate
- Knowledge of the structure and organization of the Department of Community Services and applicable legislation and policies (Employment Support and Income Assistance)
- Develop maintain and strengthen relationships with tenants stakeholders and community partners to achieve goals and influence outcomes
- Be knowledgeable about the impact of poverty and homelessness and affordable housing.
- Accurately and professionally document notes relating to tenant interactions and keep other team members up to date on tenant issues
- Perform First Aid and/or CPR when required
- Maintain tenant privacy by sharing information only on a need to know basis. Protect the confidential information of the guests residents and tenants
- Address and resolve conflicts or sensitive situations in a positive and open manner per established policies and procedures
- Engage regularly and respectfully with tenants and respond to queries and requests in a timely respectful manner
- Perform The Rebuilding Case Manager duties as required
- Provide support to tenants of The Rebuilding and Herring Cove Apartments and those living in the community on an as needed basis while adhering to Shelter Nova Scotia policies (i.e. attending court medical appointments and assist with navigating community resources.)
- Participate in meal preparation presentation and clean up as required
Facility Operation
Assist front line employees maintaining the daily operations of the facility including building security proper storage of deliveries and donations reviewing shift checklists daily cleaning etc. as required
Action Planning
Complete referrals to the by-name list and participate in biweekly coordinated access meetings as required
Build life skills necessary to enable and empower chronic and episodically homeless clients that have moved from shelter to more permanent and stable housing
Conduct move in assessments and interviews with potential and participating tenants of the program as required
Create and facilitate life skills programming and group activities as required
Monitor progress and evaluate program result for each client
Perform duties that relate to preparation for moving tenants into The Rebuilding and/or Herring Cove Apartments or assisting tenants moving out of the Rebuilding and/or Herring Cove Apartments
Meet with clients in their own homes to promote eviction prevention as required
Provide ongoing support in reach/outreach and referrals while building trusting relationships
Where possible identify risk factors or potential problems and intervene before they become a crisis
Provide crisis de-escalation where necessary and in conjunction with the House Manager provide mediation services if required
Remain abreast of relevant legislation and policy as it relates to our tenants Residential Tenancies Department of Community Services and community resources
Facilitate activities required to support and enable Trusteeship
Participate in on call duty where applicable
Attend Case Conference and group meetings as needed
Be an active team player
Other duties as required
Admin
Complete case notes and required paperwork as applicable
Record and update appropriate information in logbook/HIFIS and/or Incident Reports as required
Prepare additional HIFIS and other progress and evaluation related reports on a regular basis
Prepare for and participate in program evaluations conducted by third party
Liaise with other case managers in the community as required
Create and maintain accurate statistics
Complete VI/SPDAT as required
Follow policies and procedures
Liaise and familiarize yourself with other existing agencies that may be of assistance to some of our clients
Other duties as required
Occupational Health and Safety
Be knowledgeable of the Nova Scotia OH&S Act and regulations and abide by same
Comply with the employee responsibilities as outlined in the Internal Responsibility System for OH&S and cooperating with occupational health and safety initiatives.
responsible for following safe work procedures; using personal protective and safety equipment as required
reporting any illness or injury immediately to their manager; reporting unsafe acts and unsafe conditions
Other
Support volunteer and student placements by modeling professional behavior
Support new employee orientation and training by assisting with training and knowledge transfer
Perform other related duties as assigned
Monitor track and report petty cash spending on a monthly basis
Working Conditions
Perform the On-Call function as required
Working in a facility that operates 24 hours per day 7 days per week. In order to best serve the programs and tenants flexibility outside of regular scheduled hours may be required.
Hazards
Exposure to hazardous material (e.g. body fluids) sharps (e.g. needles) chemicals and noxious agents (e.g. infectious material)
Hazards associated with working in physical contact with tenants with possible exposure to body fluids infections and communicable diseases
Tenants may exhibit unpredictable or volatile behaviors due to mental health and addictions issues (diagnosed or undiagnosed)
Mental Visual and Physical Demand
Working with guest group often leads to ambiguous situations that are stressful for the employees management and guests. Issues encountered are not easily unraveled and solutions are at times difficult to address and achieve
High stress environment requiring sensitivity and confidentiality and significant degree of visual and mental acuity
Challenging fast pace and constantly changing environment with multiple interruptions and competing demands
Technical Competencies
Degree in Social Sciences Social Work Human Services or a Diploma from a recognized educational institution with relevant experience such as human services social services healthcare or a combination of education and experience is required
Certification in the following or the ability to obtain: Standard First Aid/CPR Level C; Non-Violent Crisis Intervention; Applied Suicide Intervention Skills Training (ASIST); Workplace Hazardous Materials Information System (WHMIS); Safe Food Handlers certification
Successfully obtain Child Abuse Registry check and/or Government of Canada Personnel Screening or Criminal Record Check
Proficiency in Microsoft Applications including: Word Excel Outlook
Experience with interviewing counseling and intervention techniques is considered an asset
Knowledge of mental health and addictions is an asset
A valid drivers license own vehicle and insurance and a current drivers abstract that is satisfactory to the facility where you may be working
Hours of Work
72-96 hours biweekly working 12 hours shifts on a scheduled rotation including days and weekends. Salary will be averaged to 84 hours biweekly.
Salary
$27.02 per hour
Benefits & Vacation
As per Shelter Nova Scotia Policy benefits available after 6 months
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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