Manager, Customer Insights & Analytics
Manager, Customer Insights & Analytics
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$ 105000 - 150000
1 Vacancy
Job Description
At SanMar the work you do makes a difference.
Whats the Short Version
The Manager Customer Insights and Analytics is responsible for delivering data-driven insights that inform business decisions across segments channels and initiatives. As a leader within the Digital Product team they translate research and analytics into actionable marketing insights and share these insights with product development merchandising and sales teams. This role leads the design and execution of market research projects and develops analytical predictive and optimization models in collaboration with other teams.
They mentor and direct the Analytics and Customer Insights team and coordinate with other marketing departments for insight generation and reporting purposes. They utilize strong skills in building statistical models using analytics software and programming languages in tools such as Power BI and setting up new processes and methods to understand customer behavior.
What Will You Be Doing
- Lead cross-functional projects that use advanced data modeling and analysis techniques to generate insights that guide strategic decisions and optimize business outcomes.
- Undertake new initiatives to align with gaining more insights into the customer and how they operate such as qualitative customer interviews customer advisory panels etc.
- Create and maintain data models reporting systems data automation systems dashboards and performance metrics that support key business decisions.
- Design and implement solutions to address business problems and opportunities.
- Manage the delivery and quality of reports and insights that evaluate business functions and key operations and performance metrics.
- Hire train develop and oversee analyst-level employees to ensure their data and reporting deliverables meet quality standards and organizational expectations.
- Streamline and improve processes for data intake validation mining engineering modeling visualization and communication.
- Analyze interpret and communicate the results and business impacts of analytical initiatives to stakeholders in leadership technology sales marketing and product teams.
- Anticipate and plan for future needs and challenges related to people technology budget and business within your department and design and implement solutions to meet them.
- Present data insights and metrics to business partners in a clear and accessible way.
- Perform other duties as assigned.
- Comply with all policies and standards.
What Are We Looking For
- Bachelors Degree or equivalent experience.
- 1-3 years of experience in a position managing a team of analysts.
- 4-6 years of experience preparing data models and reports to help drive business decisions
- Working knowledge of data mining principles such as predictive analytics mapping and collecting data from multiple data systems on premises and cloud-based data sources.
- Strong SQL skills and ability to perform effective queries involving multiple tables and subqueries.
- Understanding and experience of analytical concepts and statistical techniques such as hypothesis development designing tests/experiments analyzing data drawing conclusions and developing actionable recommendations for business units.
- Experience and knowledge of statistical modeling techniques such as GLM multiple regression logistic regression log-linear regression variable selection etc.
- Experience working with and creating databases and dashboards using relevant data to inform decisions.
- Strong problem solving quantitative qualitative and analytical abilities.
- Strong ability to plan and manage multiple processes people and projects simultaneously.
- Excellent communication collaboration and delegation skills.
Whats Our Offer
Salary Range: Youll earn between $105000 - $150000 annually depending on experience.
Bonus: Youll be eligible for an annual discretionary bonus up to 15% of base salary.
Paid Time Off: Youll accrue paid time off on a bi-weekly basis based on hours worked up to 152 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
Additional Benefits:
- Comprehensive medical dental and vision benefits
- 401k plan and matches $1 for $1 up to 4% of earnings matched & vested at every pay cycle
- Life insurance
- Short/long-term disability coverage
- Paid maternity/paternity leave
- Pet insurance
What Should You Expect
Hybrid: While performing the duties of this job the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger handle or feel. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus. Work environment is moderately quiet. Ability to work on computer for multiple hours with frequent interruptions.
SanMars Eastpointe office is located near Seattle WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.
Why Work at SanMar
Our people are at the heart of everything we do. They bring their talent passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together.
Whether you work in our headquarters from your home or in one of our distribution centers across North America we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being life balance career growth and (eventually) retirement.
SanMar works with brands you already know like Nike The North Face and Brooks Brothers as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part providing clothing that helps people feel that theyre a part of something special.
Heres your chance to be a part of this story. If youre ready to work in a place where your participation matters and your growth is a priority were ready for you.
SanMar is an Equal Opportunity Employer
Whoever you are wherever youre from whoever you love or follow in faith whatever your disability or superpower status whichever ethnicity or gender you identify with you are welcome at SanMar.
SanMar participates in E-Verify.
Required Experience:
Manager
Employment Type
Full-Time
