Assistant Front Office Manager - Conrad Los Angeles
Assistant Front Office Manager - Conrad Los Angeles
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 69000 - 74000
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
Be a part of the newest luxury hotel in downtown LAConrad Los Angeles! As part of the billion-dollar projectThe Grand LA this is the 7thConrad Hotel in the U.S. and the 1stin California.
Located in Downtown LAs cultural corridor Conrad Los Angeles is the citys newest luxury destination featuring over 300 rooms a world-class spa a 16000-square-foot rooftop pool deck 12000 square feet of event space and three dynamic dining experiencesincluding our signature restaurant San Laurelall in partnership with Chef Jose Andres award-winning restaurant groupJoseAndresFoodGroup.
Want to get an inside lookTake avirtual tour.
In this role as the Assistant Front Office Manager you will be responsible for assisting the Director in administration and management in all Front Office Operations to ensure profitability control costs and quality standards to ensure total guest satisfaction.
The ideal candidate will have a minimum of two(2) yearsof front office hotel experience preferred. One (1) year of leadership experience required.Luxury experience preferred. A high school diploma or equivalent is required a 4-year college degree is preferred. Hilton background including systems knowledge preferred. CPR certification and/or first aid training preferred. The ideal candidate must possess excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Ability to read write speak and understand the English language to communicate effectively with guests and employees. Thorough organization and supervisory skills proficient in accomplishing the task. Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to defuse anger collect and analyze accurate information and resolve conflicts. Interpersonal skills to provide overall guest satisfaction. Ability to work under pressure and deal with stressful situations during busy periods. Ability to work a flexible schedule that includes nights weekends and holidays.Ability to bend stoop walk and lift/push/pull up to 15 lbs with or without reasonable accommodation. Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodation.
What will I be doing
Communicate effectively both orally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Interview select train supervise evaluate counsel and administer disciplinary procedures for Front Office staff. Monitor lobby traffic and make staffing adjustments as required.
Review VIP reservations and ensure proper handling of VIPs and groups administer amenity orders and resumes for incoming guests. Update system by inputting inventory and non-inventory groups. Monitor special reservation requests handling and oversee rate changes on in-house guests.
Compute daily payroll schedules and other reports. Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures.
Manage Front Office staff resolve guest concerns and implement resolutions by using discretion and judgment.
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportiveparental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
We will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Required Experience:
IC
Employment Type
Full-Time
