Customer Support Specialist
Customer Support Specialist
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Job Description
LK Jordan is now hiring a Temporary Customer Support Specialist for our North Austin client. This is an EIGHT month project.
Monday-Friday 8am-5pm
100% in the office located at 183/McNeil
$21.00
Representative in systems products and procedures related to subscription services and acting as the primary point of contact for all subscription-related tasks including:
Changes mergers consolidations renewals and cancellations.
Subscription-related calls inquiries and payment processing (credit cards POs).
Ensuring accurate syncing of subscription data with GP and reviewing monthly subscriptions to match with quotes for accuracy.
Assisting with order entry and approvals for both subscription orders.
Reviewing upcoming subscriptions including late subscriptions across all lists to ensure timely action.
During slower periods in subscription workflow support Customer Operations (CustOps) by:
Assisting with general service tasks including order entry RMA approvals and other CustOps responsibilities.
Jumping in on team-wide initiatives or coverage needs.
To succeed youll need:
3-5 years of customer service or sales experience.
Ability to thrive in a fast-paced environment.
Excellent interpersonal and multitasking skills.
Knowledge of Salesforce is a plus.
Strong oral and written communication skills.
Key Responsibilities:
Handling orders quotes and order status inquiries.
Creating and revising quotes and sales orders.
Resolving customer issues and discrepancies.
Resolving order shipping and invoicing discrepancies.
Processing quotes and sales orders for RMAs.
Handling unit billing cases.
Ensuring correct billing information for smooth transactions.
Modifying subscriptions and billing.
Researching accounts and contacting customers as needed.
Participating in operations meetings.
Resolving address and parts issues.
Notifying production team of urgent orders.
Maintaining part numbers and customer address records.
To apply please email resume to
Call Yoany at
LKJordan is an Equal Opportunity Employer
Required Experience:
Unclear Seniority
Employment Type
Temp
