Case Manager, LifeSpring

Case Manager LifeSpring

About Lifeline Community Services

Lifeline Community Services is a premier nonprofit organization in San Diego County dedicated to empowering individuals and families to achieve self-reliance and long-term stability. Our diverse service portfolio spans housing behavioral health youth development and anti-human trafficking initiatives operating across multiple locations.

Position Summary:

Under the general supervision of the LifeSpring Program Manager the Case Manager plays a critical role in assisting youth and young adults who are at risk of homelessness or experiencing homelessness. This role combines housing navigation with intensive case management and skill development ensuring that services are delivered through a youth-driven whole person trauma-informed model. The position supports participants in achieving independence obtaining safe housing and accessing necessary resources all while adhering to a strength-based culturally relevant trauma-informed and outcome-based approach.

Specific Activities:

1. Client Support and Engagement:

• Create a welcoming supportive environment to engage youth effectively and to build rapport identify strengths and barriers to participant self-sufficiency and empower youth to achieve goals and permanent independence.
• Provide basic needs assistance including food clothing hygiene products and access to essential services.
• Conduct intakes eligibility screenings basic needs assessments and administer tools like the TAY-VI-SPDAT.
• Offer crisis management safety planning and emergency support as needed.
• Empower youth to make informed decisions by providing options and supporting their autonomy.

2. Housing Navigation:

• Create a housing plan with tangible goals and milestones to work towards housing and self-sufficiency.
• Assist and partner with youth to finding housing options and securing stable inclusive housing.
• Assist youth with understanding and signing leases. Also provide support with housing applications security deposits and other documents related to securing housing.
• Build and maintain relationships with local housing providers such as landlords property managers and other entities.
• Utilize the Coordinated Entry System to connect youth with appropriate housing resources.

3. Case Management and Skill Development:

• Provide intensive case management including goal setting life skills training economic literacy and employment readiness.
• Help build and support participants relationships with family and community with an emphasis on permanent connections.
• Facilitate skill development opportunities such as meditation public benefits advocacy tenancy and employment training.
• Coordinate care with mental health professionals primary care providers outside social service organizations and other supportive services.
• Assist with job search educational goals and development of life plans supporting independence.

4. Community Engagement and Outreach:

• Initiate and organize outreach efforts to engage youth and identify service gaps.
• Participate in county collaborative meetings and community partner discussions to create best practices.
• Provide training and outreach to enhance program visibility and effectiveness as needed.

5. Administrative Duties and Compliance:

• Maintain accurate and timely documentation of client progress and interactions in Efforts to Outcomes (ETO).
• Track goals compile data and complete reports for funding sources.
• Uphold confidentiality and privacy standards in accordance with HIPAA.
• Perform other administrative tasks including document storage auditing and work order submissions.

6. Program Development and Coordination:

• Collaborate with other Lifespring staff to screen and interview prospective participants.
• Assist in program development and resource identification to enhance service delivery.
• Participate in program meetings group supervision trainings and other collaborative activities as needed.

Required Education and Experience:

• Bachelors degree in social work or a related field with at least 3 years of experience or
• Masters degree and registered intern status with the BBS preferred.
• Experience working with transitional age youth particularly those experiencing homelessness or at risk and familiarity with former foster youth and CSEC/HT populations.
• Strong skills in engagement crisis intervention case management and goal setting.
• Excellent verbal and written communication skills computer literacy and organizational abilities.

Knowledge Skills and Abilities:

• Advanced knowledge of trauma-informed client-driven and culturally competent care.
• Must have ability to exercise discretion independent judgment and critical thinking skills.
• Maintain effective working relationships and engage in conflict resolution as needed.
• Enthusiasm for the work creative problem-solving skills and a spirit of honesty and self-awareness.
• Knowledge of mental/behavioral health issues as they relate to transitional age youth.

Other Requirements:

• Reliable transportation a valid California drivers license and a good driving record.
• Use of a personal properly insured vehicle with mileage reimbursement.
• Employment subject to clearances including background checks driving record tuberculosis testing and drug testing.

Physical Demands/Work Environment:

• Ability to meet physical demands including standing walking sitting and occasional lifting of up to 15 pounds.
• Specific vision abilities required include close distance color and peripheral vision.
• Exposure to stressful environments and travel to client homes.
• Requires operation of office equipment with repetitive hand movements.

Compensation & Benefits

Salary commensurate with experience. Bilingual English/Spanish compensation available for qualified candidates. Eligible for employer paid benefits including medical dental vision & Life Insurance. Generous vacation sick and holiday time-off benefits. Flexible Spending Account and 403(b) Retirement Plan available. EOE

Accommodations and Accessibility Statement

Lifeline Community Services is committed to providing equal employment opportunities to all qualified individuals including those with disabilities. In compliance with the Americans with Disabilities Act (ADA) the California Fair Employment and Housing Act (FEHA) and other applicable laws Lifeline will provide reasonable accommodations to qualified applicants and employees with disabilities unless doing so would result in an undue hardship for the organization.

If you require an accommodation to participate in the application or interview process please contact as soon as possible. Accommodations may include but are not limited to assistance with completing the application process providing documents in an accessible format or arranging for an accessible interview location.

Equal Employment Opportunity Statement

North County Lifeline DBA Lifeline Community Services (Lifeline) is steadfast in its commitment to ensuring an inclusive workplace where diversity is celebrated and discrimination is not tolerated. We adhere to all federal state and local laws concerning employment discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws.

In California we extend these protections to include ancestry medical condition genetic characteristics mental or physical disability (including HIV and AIDS) familial status citizenship primary language immigration status and age (40 and above) among others-recognizing and valuing the diverse backgrounds and perspectives that all individuals bring to our team.

Pre-Employment Screening Notice

As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes:

• Driving record verification
• Employment history and reference checks
• TB screening
• 10-panel non-DOT drug screening
• DOJ/FBI/Child Abuse Index background checks

These screenings are conducted in accordance with all applicable laws and reflect our dedication to building a safe mission-aligned work environment.

As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes but is not limited to:

• Driving Record Check: Verification through the Department of Motor Vehicles (DMV) to ensure a good standing driving record.


• Employment Verification: Confirmation of your employment history to verify your experiences and qualifications.


• Reference Checks: Contacting provided references to gain insights into your work ethic professionalism and suitability for the role.


• Tuberculosis (TB) Screening: A TB test to ensure the health and safety of our clients and staff in line with public health recommendations.


• Drug Screening: A 10-panel non-DOT drug test to screen for the presence of common illicit substances ensuring a drug-free workplace.


• Criminal Background Checks: Comprehensive checks through the Department of Justice (DOJ) FBI and Child Abuse Index to identify any history that may impact your suitability for employment particularly in roles involving vulnerable populations.

These screenings are a vital part of our hiring process and must be successfully completed for employment eligibility. North County Lifeline is dedicated to fair and responsible hiring practices and ensures that all screenings are conducted in accordance with applicable laws and regulations respecting the privacy and rights of all candidates. We appreciate your understanding and cooperation in this process aimed at creating a safe and productive work environment for everyone.

Required Experience:

Manager