Client Relationship Manager
Client Relationship Manager
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Job Description
Job Description
At EisnerAmper we look for individuals who welcome new ideas encourage innovation and are eager to make an impact. Whether youre starting out in your career or taking your next step as a seasoned professional the EisnerAmper experience is one-of-a-kind. You can design a career youll love from top to bottom we give you the tools you need to succeed and the autonomy to reach your goals.
As part of the Client Experience (CX) Team your role as a Client Relationship Manager is to build maintain and strengthen relationships with clients ensuring their satisfaction and foster long-term success and retention. Working with Client Services Partners in the Manufacturing & Distribution industry you will act as a primary point of contact to understand client needs and work to resolve issues all while identifying ways to add value to the client.
What it Means to Work for EisnerAmper:
You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry
You will have the flexibility to manage your days in support of our commitment to work/life balance
You will join a culture that has received multiple top Places to Work awards
We believe that great work is accomplished when cultures ideas and experiences come together to create new solutions
We understand that embracing our differences is what unites us as a team and strengthens our foundation
Showing up authentically is how we both as professionals and a Firm find inspiration to do our best work
What Work You Will be Responsible For:
Building and Maintaining Relationships: Cultivate strong relationships with clients acting as a trusted advisor and ensuring client satisfaction.
Understanding Client Needs: Actively listen to clients to understand their business objectives challenges and goals and then tailor our approach to meet those specific needs.
Providing Support and Solutions: Proactively handle client inquiries address concerns and seek solutions in a timely fashion. Support our client satisfaction strategy through client interviews and follow through. Ensures accountability and responsiveness to client needs.
Communication and Collaboration: Maintain clear and consistent communication with clients collaborating with internal teams (e.g. Service Partners Marketing Growth Industry Leaders) to deliver exceptional service.
Identifying Opportunities: Identify potential cross-sell opportunities contributing to revenue growth.
Monitoring and Reporting: Monitor client performance analyze data and prepare reports to track progress and identify areas for improvement. Guide firm leadership on the efficacy and impact of client development strategies.
Developing Strategies: Develop and implement strategies to enhance client satisfaction retention and long-term partnerships.
Staying Updated: Stay informed about Manufacturing and Distribution industry trends new services and best practices ensuring your approach to relationship development remains effective and relevant.
Basic Qualifications:
Bachelors degree in Communications Marketing Business Administration or a related field.
Minimum of 7 years of experience in a client development business development or client experience role preferably within a professional services or B2B environment.
Preferred/Desired Qualifications:
Communication and Interpersonal Skills: Must excel in communication interpersonal skills influencing and customer service. Outstanding communicator both written and verbal skilled at distilling and articulating complex ideas to varied audiences. Especially comfortable with clients and executive teams.
Client Feedback Expertise: Knowledgeable in various client feedback strategies to enable service improvements and relationship growth.
Teamwork & Relationship Building: Demonstrates exceptional teamwork and ensures effective collaboration. Expert in forging and nurturing long-standing trust-based relationships with clients and team members.
Problem-Solving: Creative problem solver and critical thinker adept at identifying and resolving complex issues on behalf of our clients and their teams.
Independence & Collaboration: Works effectively across diverse teams to define and meet client development goals. Balances autonomous work with cooperative efforts.
Technical Proficiency: Skilled in Microsoft Office suite and CRM software with an eagerness to master new technologies and platforms relevant to client experience including AI tools HubSpot CRM and Experience Management software.
Demonstrated industry knowledge of accounting and advisory firms with additional experience managing client relationships in the Manufacturing & Distribution industry. An understanding of the industries pain points is highly desired to more effectively communicate and understand client concerns.
EisnerAmper is proud to be a merit-based employer. We do not discriminate on the basis of veteran or disability status or any protected characteristics under federal state or local law.
About our Marketing Team:
The EisnerAmper Marketing Team connects the dots between the firms people services and clients. Its by building awareness of our 40 go-to-market groups while acting as tenacious advocates for the brand that we can link clients and staff from across the globe with the right solutions EisnerAmper has for their businesses.
Based on senior managements deep-rooted long-held understanding and belief in marketing our departments culture may not be what youd expect from an accounting firm. By serving as important and valued collaborators not just overhead we are integral parts of the team and respected leaders. Were a team of doersseeing our ideas through with relentless execution. By moving fast and changing direction when we need to EisnerAmper marketers turn disruption into a competitive advantage.
A truly close-knit team of self-starters EisnerAmper marketers make a lasting impact on the service lines industry niches and geographic locations they serve and support through many of the functions and initiatives modern-day marketers employ. We leverage digital marketing events partnership programs social media advertising CRM and traditional relationship-building to crush our goals. So whether were testing a new idea or reimagining an existing strategy were not afraid to try new things see what works and look for growth.
About EisnerAmper:
EisnerAmper is one of the largest accounting tax and business advisory firms with approximately 450 partners and 4500 employees across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow.
Our clients are enterprises as diverse as sophisticated financial institutions and start-ups global public firms and middle-market companies as well as high net worth individuals family offices not-for-profit organizations and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys financial professionals bankers and investors who serve these clients.
Should you need any accommodations to complete this application please email:
Preferred Location:
Required Experience:
Manager
Employment Type
Full-Time
