Automotive Service Manager
Automotive Service Manager
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Job Description
AtAllen Turner Automotivewere looking for an experiencedService Manager tojoin our team at our Allen Turner Chevrolet Cadillac of Auburn location. If you are a results-driven leader with a passion for customer service and operational excellence we want to hear from you!
BENEFITS
- Medical dental and vision insurance
- Long and short-term disability plus life insurance
- Matching 401(k) plan & profit sharing
- Paid vacation & holidays
- Employee purchase program (discounts on vehicles parts and services)
- Employee events and recognition (holiday parties food truck Fridays service awards and more)
- Supportive professional and team-oriented work environment
- Advancement opportunities within a growing organization
Key Responsibilities:
- Lead train and motivate service technicians advisors and support staff while fostering a high-performing team-oriented environment
- Oversee daily operations to ensure efficient workflow productivity and adherence to safety standards
- Develop and implement strategies to improve service delivery and enhance overall customer experience
- Manage departmental budget monitor financial performance and drive profitability through labor control and cost efficiency
- Increase service revenue by supporting customer retention efforts
- Ensure compliance with manufacturer guidelines warranty procedures and industry regulations
- Track and analyze key performance metrics to identify areas for continuous improvement
- Maintain accurate repair orders invoices and service documentation for quality assurance and audit readiness
- Perform other duties as assigned
Qualifications:
- 5 years of experience in dealership service management with a strong track record of team leadership and service excellence
- Solid understanding of automotive repair processes and dealership service operations
- Strong leadership coaching and team-building skills
- Excellent customer service communication and conflict-resolution abilities
- Proficient with dealership service software and reporting systems
- Knowledge of workplace safety protocols OSHA regulations and emergency response procedures
- Strong organizational and multitasking skills with the ability to manage deadlines effectively
- Must have satisfactory results with Pre-employment background check Motor Vehicle Record (MVR) check and drug screen required
Physical Qualifications:
- Ability to stand walk and sit for extended periods of time
- Must be able to lift and carry items up to 25 lbs.
- Ability to bend reach and move in and around vehicles and service equipment
- Comfortable working in and around a dealership service bay including exposure to noise fumes and varying temperatures
- Basic familiarity with service tools and equipment to support safe operations and team oversight
- Ability to respond promptly to safety incidents or emergency situations in the service area
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
